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Customer Success Executive

3 months ago

Bandar Utama, Malaysia PayrollPanda Full time

About The Job
You will be the first point of contact and responsible for answering basic customer support questions, engagement, and satisfaction. We use Intercom as a Customer Support/CRM tool.

**What you will do**:

- Respond to product inquiries and issues in a timely manner
- Identify and escalate second line support issues to the right channels (such as bugs, refunds)
- Endorse cases to the Sales Team for cases involving pricing and payment
- Proactively upsell Jibble features to our products and offer/schedule demos with customers
- Working with the Product team to ensure feature requests are captured and prioritized.

**; Requirements: - Who are we looking for**:

- You have at least 1-3 years of experiences in Customer Service
- Able to work on a shift basis as you might be required to work based on European and Middle-East time zones
- You are either a native English speaker, or you possess exceptional written and spoken communication skills
- You are super confident on the phone and in writing
- You understand Urgency, you know how to prioritize tasks and when necessary multitask between customer requests
- You should be able to understand technical jargon and should not crumble when trying to answer fairly technical questions