Sl, Retail Proposition
6 months ago
Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Asset Management- Location
- Malaysia - Kuala Lumpur- Description
**Primary Objective**:
- Serving trustees retail customers by developing and providing best in class products and services.
- Management of agents and business partners to ensure high quality standards and enhanced
- Execute the tribe strategy and balance value delivered with effort required in a multi-disciplinary team, by setting clear priorities based on customer needs (managing the "what" and holding responsibility of the backlog).
**Key Responsibilities**:
- Lead the ideation and develop product strategies to enhance Trustee business
- Align with Portfolio Lead on the objectives of Tribe/Squad, and provide clear direction for the Squad to move towards
- Coach squad members and help them to develop their careers, and supporting squad members where necessary
- Ensure adherence to regulatory and compliance guidelines
- (similar to Journey Owner Activities)
- Management of hiring of quality agents and business partners
- Monitoring of sales performance and KPIs of agents
- Providing good support and assistance to business partners
- Liaising with internal and external stakeholders to perform business effectively
- Follow up with direct clients by providing necessary services i.e. consultation, proposal, form filling etc.
- Participate in roadshows organized with internal stakeholders or collaborative partners
- Monitoring of campaign activities to increase the sales of products and services
- Development or enhancement of new products and services to further complete product offerings
- Provide training on products to new and existing agents, including preparation of training materials
- Product vision and Value delivery
- Define a clear vision & business case for the 'Quest'
- Identify customer needs and translate them into user stories
- Develop and own clear user story backlog aligned with story prioritization
- Prioritize user stories for squad members
- Remove obstacles and coordinate actions for successful implementation
- Hold responsibility to ensure delivery of targets set for the squad
- Regularly measure and report the value creation by the Squad
- Own squad dashboard—ensuring frequent and accurate updates to metrics
- Approve completion of users stories and decide when to release 'Quest' MVPs
- Coordination & prioritization
- Align 'Quest' vision & business case with all key stakeholders
- Ensure alignment of product prioritization decisions with all stakeholders
- Clearly communicate product developments and impact to all stakeholders
- Support and team mgmt.
- Understand and communicate user stories across squad members
- Refine and clarify user stories with input from squad members
- Ensure continuous & incremental delivery, coordinating with other agile roles as necessary
- Clearly communicate 'Quest' vision to any third party vendors to motivate, inspire and foster delivery
- Manage administrative requirements of the Squad members (incl. leave, expense approval)
- Co-sign evaluation of Squad members together with chapter leads
- Closely work with chapter lead to ensure squad members are evaluated fairly and can improve performance
- Requirements
**Requirements**:
Bachelor Degree - Any related field(s).
- Presentation & communication skills
- Stakeholder management & engagement
- Planning skills
- Design thinking
- Sets clear and realistic goals, focused on highest value activities
- Motivates and inspires others - draws out the best in people
- Strong team player; able to work with other leaders
- Good written communication skills
- Operates with focus of creating value for the customer
- Understanding of relative compliance requirements and processes
- Strong problem solving skill to support issue resolution
- Adept at solving problems in a logical and fact-driven manner (e.g., when tackling technical challenges, obstacles, backlog prioritization)
- Highly adaptable and able to respond to change fast
- Resourceful and able to leverage network effectively
- Ability to collaborate and help the squad members
- Actively listens to others, understands and values others' views
- Ability communicate opinions or views of squad/circle members clearly
- Benefits
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards
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