Administrative Assistant
6 months ago
**CRITERIA**
- Minimum SPM or Diploma in Tourism Management.
- Excellent communications skill for both written and verbal. Multiple language skills are preferred.
- Able to work under pressure.
- Self-starter, results oriented and also a team player.
- Pleasant personality with good organizational skills.
- Good problem solving skills.
- Independent and self-motivated with good communication, presentation and interpersonal skills.
**KEY RESPONSIBILITIES**
- Delivers the basic standards and provide exceptional guest service at all times.
- To greet all guests in a service orientated manner.
- Maintains positive guest and colleague interactions with good working relationships.
- Be familiar with the hotel’s products and services and policies.
- Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments.
- Provides excellent service to internal customers as appropriate.
- Works closely with other Department personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered.
- Maintains sufficient stock of all supplies, such as printing materials, forms and stationeries. To initiate replenishment as and when deem necessary.
- Knowledgeable in utilizing the computer system that includes Windows, Excel and Power Point to type Department’s reports, correspondence and memorandums including those of a confidential nature.
- Is able to transmit E-mail, fax messages, telexes, telegrams efficiently and receives the same for distribution appropriately.
- Maintains efficient filing system and updates files pertaining to Department personnel and information.
- Takes down and transcribes dictation (whenever required) and minutes of Department meetings.
- Answers and connects phone calls, takes messages and arranges appointments for superior.
- Initiates correspondence regarding inquiries, reservations with special arrangements, complaints etc, prepares memorandum relating to disciplinary matters, instructions, announcements etc and forwards to Department manager for approval.
- Keeps Superior well informed of VIPs, groups and special attention guests arrivals/departures, hotel events for the day and other related matters, which concerns the hotel.
- Adheres strictly to the confidentiality requirement on information of in-house guests, and rates other than the standard published rates.
- Assists guests with secretarial services in the absence of Superiors.
- Maintains the cleanliness and tidiness of work area, Superior’s desk and ensures good care of office working equipment and tools.
- Supports and embraces the spirit of “Team Work”.
- To be familiar with the Department computer system.
- Responds to changes in all the Department function as dictated by the industry, company and hotel.
- Carries out any other reasonable duties and responsibilities as assigned.
**Salary**: From RM2,000.00 per month
Schedule:
- Fixed shift
- Monday to Friday
**Education**:
- STM/STPM (preferred)
**Experience**:
- Administration: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
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