Learning Support Assistant
2 weeks ago
Company Description
At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.
As a Centre of Excellence in Penang, we take pride in providing shared services that Toll’s entire network depends on daily. As our CoE grows, we enjoy more opportunities to take on exciting and diverse challenges to progress even further, always supported to learn, develop, and expand our knowledge. In a fast-paced environment, we are energised by our culture, which is caring, inclusive and welcoming. United in our purpose, we collaborate well as a team, continuously improving how we deliver for our internal and external customers. We appreciate the safety, security, and stability that our work brings and feel valued knowing that as our business grows, we all grow together
**Job Description**:
**The role**:
We are looking for an experienced Learning Support Assistant to join our Centre of Excellence (CoE), in Penang, Malaysia.
As a Learning Support Assistant, you will:
- Check learning completion of users and initiate network disablement process for users who have overdue/incomplete mandatory compliance learning and run the 90 days over report from LMS as required to support the above process
- Assisting users/managers where required to understand correct process for disablement/enablement and direct queries as required, manage manual exceptions based on set criteria/guidelines.
- Ensure 3rd party vendor user accounts are accurately created, maintained, and updated in the system with basic support with Program Co-ordination.
- Day to day management of Learning inbox and answering queries from users
- Basic/intermediate Excel skills are required in managing workflow
- Take responsibility for delivery of weekly reports with mínimal supervision and support team in other ad-hoc L&D projects as assigned
**Qualifications**:
**About you**:
To be successful in this role, you will need:
- Preferably experience in administration
- Possess good communication and presentation skills, creative, proactive, mature, self-motivated and ability to work independently.
- Detail oriented and highly organized.
- Willing to learn
- Strong time management skills.
Additional Information
**Be Connected**:
With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._
You must be entitled to work in (Bayan Lepas, Penang) and be prepared to undertake pre-employment checks including a criminal history check and medical.
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