CRM Team Lead

2 weeks ago


Kuala Lumpur, Malaysia ManpowerGroup Full time

**Qualifications**

Tertiary Certificate/Degree qualification and a minimum of 5 years proven CRM experience.

**Knowledge and Skills Essential**
- Experience reporting and analysing performance across various CRM channels. Being able to extract learnings and communicate clearly the analysis.
- Experience managing CRM campaigns from end to end. Being accountable for the execution. This includes briefing, copywriting and proofing across various CRM channels.
- Proven ability to work cross-functionally with technical and commercial stakeholders to execute campaigns and manage priorities.
- Good understanding of database attributes, segmentation and CRM best practices (especially across eDM, SMS and Push).
- Have confidence in how target expressions can be used to create specific audiences for campaigns.
- Being able to accommodate changing business needs within short turnaround times.
- Be comfortable in a fast past environment.

**Desirable**
- A solid understanding of the technical systems behind CRM and MarTech platforms and programs.
- A keen eye for detail.
- Retail, FMCG or QSR marketing experience
- Experience working for an international brand

**Salary**: RM5,000.00 - RM10,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- CRM: 3 years (preferred)
- managing CRM campaigns: 3 years (preferred)
- CRM best practices (especially across eDM, SMS and Push).: 1 year (preferred)
- MarTech platforms: 1 year (preferred)
- Retail, FMCG or QSR marketing: 1 year (preferred)
- working for an international brand: 1 year (preferred)


  • CRM Manager

    2 weeks ago


    Kuala Lumpur, Malaysia Publicis Groupe Full time

    Job Description What you’ll do: As CRM Strategy Manager, your experience in creating impactful direct engagements will be essential to provide strategic guidance on key client engagements, together with Strategy lead. Rooted in an in-depth and empathetic understanding of the consumer’s current environment and ecosystem as well as their...


  • Kuala Lumpur, Malaysia activpayroll Full time

    **Description**: The CRM and Campaign Manager has responsibility for enhancing our workflows and CRM systems by digging deep into the processes and systems that create and maintain customer relationships - driving lead conversion, customer acquisition and brand awareness. This role will be the focal point for the execution of the CRM strategies in terms of...


  • Kuala Lumpur Metropolitan Area, Malaysia Servedeck Full time

    ServeDeck™ is a smart subscription cloud-based solution designed to significantly improve the organisational efficiency of facility operations and management.ServeDeck’s total productive maintenance solutions facilitate the easy execution and management of the core tasks and processes of commercial buildings, shopping malls, retail stores, hotels,...


  • Kuala Lumpur, Malaysia Trade Quo Global Ltd Full time

    **Job Title: Junior CRM Campaign Architect and Solutions Specialist** **Job Description**: As a Junior CRM Campaign Architect and Solutions Specialist, you will play a key role in collaborating with cross-functional teams to design and launch CRM campaigns and workflows. Your responsibilities will include mapping user journeys, optimizing campaigns for...


  • Kuala Lumpur, Malaysia dentsu Full time

    The purpose of this role is to sit near the top of our organisation and provide Business Consulting, Transformational Consulting and Product consulting for clients. They lead a team of strategists that execute programmes for clients. The role is the primary lead in setting the vision of the relationship with a client, the vision for the client on their go to...


  • Kuala Lumpur, Malaysia Avanade Full time

    Job Description "As a CRM Technical Developer, you will be familiar Dynamics  CRM system. You will assist Avanade delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This...


  • Kuala Lumpur, Malaysia Bright Prospect Full time

    Full Time _Kuala Lumpur_ March 7, 2024 Customer Service & Operations **Job Overview**: - **Salary **RM6,000-RM8,500 **Location**: _Kuala Lumpur_ **Job Descriptions**: - Leading the development of customer segmentation strategies through data analysis, defining audience targeting criteria, and collaborating with data analysts for model refinement. -...

  • Team Lead

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    Position: Team Lead (Maps Operation)Work Location: Kuala Lumpur, MalaysiaTenure: Fixed-term contractKey Responsibilities:Managing and overseeing the activity of the team of Maps Reporting Specialists.Being responsible for their group day-to-day operation, managing time and effort as per SLAs.Providing mentorship, guidance, and career development to...


  • Kuala Lumpur, Malaysia Avanade Full time

    Do you know how to turn needs into solutions? So do we. About you About the job Business and IT don't always speak exactly the same language. It can be hard for fo companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will...

  • Lead Generator

    7 days ago


    Kuala Lumpur, Malaysia TEH Group Limited Full time

    **TEH Group is a lead & demand generations firm. Annually we host conferences, roundtable and networking lunch for building networking relationship to our client and invited delegates.** **Job Summary** We are seeking a Lead Generator to provide support to our sales team. In this role, you will generate and qualify sales leads, verify the leads with...


  • Kuala Lumpur, Malaysia Air Products Full time

    14-Dec-2023 Customer Master Data Team Lead AS-MY-Kuala Lumpur Job Description and Qualifications Job Description Summary Purpose To create, maintain and amend Customer Master Data, Pricing Master Data and Contract Data for all business areas within Asia, comply with Global Data Standards and Service Commitment, and ensure data accuracy. ...

  • Copywriting Lead

    2 weeks ago


    Kuala Lumpur, Malaysia Crypto.com Full time

    About the role:We are on the lookout for an exceptionally talented Copywriting Lead to join our Growth Creative Team. As a senior member, you will take the lead in crafting compelling content for various channels, including advertisements, CRM communications, and campaign blog articles. This position requires experience in AI tools and offers the flexibility...

  • Executive CRM

    5 days ago


    Kuala Lumpur, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

    **Job Descriptions**: - Responsible for the implementation of the CRM strategy into actionable activities and campaigns including planning, creating, coordinating and supervising the work activities of the marketing programs. - Responsible for providing support for the CRM Loyalty Program marketing activations with the objectives of driving acquisition,...

  • System Analyst

    2 weeks ago


    Kuala Lumpur, Malaysia United Overseas Bank Full time

    System Analyst (MS Dynamics CRM), Customer Management Posting Date: 05-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY Company: UOB Innovation Hub 2 Sdn. Bhd. About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...


  • Kuala Lumpur, Malaysia Valiram Group Full time

    POSITION SUMMARY Collaborate with Marketing Manager to plan and implement CRM strategies, tactical programs and clienteling tools to drive client development and sales, meet new customer acquisition and exciting client retention goals. Provide resources, insights, and support to the retail team to inspire and build robust and consistent clienteling...

  • Content moderator

    18 hours ago


    Kuala Lumpur, Malaysia Mindpec Solutions Full time

    I am #hiring Japanese nationals for below job roles #malaysia #japanese_nationals #japanese_natives #hiring #Social_Media_Customer_Service #Team_Lead #japanese Role: Social Media Customer Service Team Lead Job type: Permanent full time Shift: 24*7 Location: KL Sentral, Malaysia #hiring #Search_Engine_Content_Moderator #Team_Lead #japanese Role: Search...

  • Billing Team Lead

    3 days ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Billing Team Lead **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Korean Korean Language - Native Korean 7AM-10PM (8hr shift) Mon-Sun (5 days a week) quarterly rotation To be based in Taiwan - Can speak Korean and English (At...

  • Java Team Lead

    2 weeks ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Open Position: Java Team Lead (IT Company)A reputable IT Company is currently hiring for Java Team Lead to join the team and be based in the Kuala Lumpur office.Key responsibilities include:At least 6 years relevant working experience in Java EE developmentLead technical engagement and collaborate with Software Engineers and Project Team on business...


  • Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

    **Description**: Extensive experience in SAP implementation projects with a focus on Lead-to-Cash processes. Strong knowledge of SAP modules, including SD, Pricing, Billing, and Revenue Accounting. SAP Functional Lead with experience across industries & sectors like Manufacturing, Consumer Products & Retail, Services, Telecom, etc. Experience in overseeing...

  • Java Team Lead

    2 weeks ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: Java Team Lead (IT Company)A reputable IT Company is currently hiring for Java Team Lead to join the team and be based in the Kuala Lumpur office.Key responsibilities include:At least 6 years relevant working experience in Java EE developmentLead technical engagement and collaborate with Software Engineers and Project Team on...