Associates Executive/executive, Customer Support

4 days ago

Kuala Lumpur, Malaysia Telum Media Full time

Are you a people person who thrives on making new connections? Are you looking to join a dynamic team that works at the intersection of the media and PR industries? Join Telum Media and take your career to the next level.

Telum Media is a tech company, founded in 2013, that builds connections between the communications and media industries across the Asia-Pacific region, Australia and New Zealand. We work with our friends in journalism and public relations every day to update our comprehensive, APAC-wide information platform, publish breaking industry news and host tailored regional networking and educational events.

**What you will do**:

- Working as part of a team of customer support representatives to ensure consistent delivery of high-quality service, directly reporting to the Manager, Customer Support
- Addressing inquiries, resolving issues, and maintaining a positive and professional demeanour.
- Support the Client Manager with client check-ins to ensure maximum client retention rates.
- Collaborate with the team to escalate and manage complex customer issues, ensuring timely and effective resolutions in alignment with company guidelines.
- Foster clear communication within the team and with other departments, sharing relevant information and insights to improve overall customer satisfaction.
- Learn and utilize Telum’s platform as well as the other customer support tools and systems to help drive customer insights.

**What we’re looking for**:

- Degree educated or equivalent experience.
- Determined, self-motivated, with a proactive attitude to learning.
- Optimistic and energetic, enjoys working under pressure.
- Great attention to detail and a result driven approach
- Proven ability to multi-task and work to deadlines
- Excellent ‘standard written English’
- Computer literate (MS Office)
- Creativity and innovation skills.
- Interest in building up editorial skills.
- Have in-depth understanding of the PR market.
- Hands-on experience with CRM platforms.
- Strong project management skills.
- Excellent communication and negotiation skills.
- Ability to build relationships with clients.
- An organized approach to work.
- A customer-oriented mindset

**What we offer**:

- A comprehensive training and development programme to support your career progression.
- A hybrid working environment.
- Annual leave: 15 days
- Company social events
- Our office is 5 minutes walking distance from TTDI MRT station

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