![Teleperformance](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
Overview:
Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the
company’s customers. Provides advice and supports to business owners regarding advertising on the internet.
Qualifications:
Minimum high school diploma or equivalent, required
- Two years post high school education may be required.
- 1 to 3 years prior contact center or customer service experience preferred
- Ability to handle more complex product lines and customer inquiries
- Demonstrated problem solving and decision making skills
- Effective time management and organizational skills
- Experience in Windows and Internet-based environment required
- Previous SEO/SEM experience will be considered a plus
- Knowledge in AdWords, Google Analytics or Bing Certified is a plus
- Understand basic marketing strategy of an online advertising program
- Excellent Customer service focus
- Ability to deal with a variety of business owners and resolve inquiries in a friendly and polite manner
- Results driven
- Strong persuasive selling skill Ability to make independent decisions
- Excellent organizational skills and follow through discipline
- Excellent written and oral communication skills in English or the language being supported
- Excellent listening and comprehension skills
- Ability to work with complex procedures and program guidelines
- Basic familiarity with PCs, including MS Windows Operating System and the Internet
- Independent worker, a self-starter, detail oriented and analytical
- Excellent typing skills
- Problem solving skills
- Requires the use of office equipment such as multi-line telephone systems, fax machine, copy machine
- Requires the ability to work long hours and endure stressful conditions
- Required to effectively communicate and work with professionals in other departments and customers, which may
lead to independent decision making
- Capacity for Complexity - Due to the depth of business rules surrounding programs, CSRs must have the ability to
grasp and retain complex program rules
- Problem Solving/Critical Thinking - As many issues will require detailed research in different tools, CSRs must
be able to solve difficult customer issues using multiple information sources and be able to relate different data
points together in context of the problem
- Communication skills - Given the depth and breadth of the program, CSRs must be able to articulate complex
concepts in a way that customers can understand them. Also, given the maturity of customers calling the contact
**Responsibilities**:
- Researching information; assembling and forwarding information; verifying customer's understanding of information
and answer. Communicates technical matters in laymen’s terms
- Records customer inquiries by documenting inquiry and response in customers' accounts; captures and documents
customer complaints
- Create and provide day to day maintenance of campaign in AdWords
- Research keywords as well as develop and optimize text and displays ads in conjunction with the marketing team to
increase conversions and reduce costs
- Conduct daily bid and budget optimization of campaigns
- Analyze campaign data, interpret and synthesize results, and recommend action to optimize campaigns and
keywords.
- Prepare reports to communicate campaign performance to advertisers
- Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target
keywords
- Continually update knowledge of latest industry best practices and strategies and deploy these when appropriate
- Implement SEO strategies to optimize organic search rankings
- Perform keyword search, make SEO recommendations for website content and develop link building strategies
- Contribute to advertiser's campaign performance report, using data to tell stories and provide actionable insights
issues, customer profiles, program and campaign information
- Assists customers in required processes including but not limited to in depth information on program benefits, terms
customer
program requirements and Microsoft guidelines
- Processes and investigates returns and/or manages customer cases to resolution
-
Cantonese Customer Service
2 weeks ago
Subang Jaya, Selangor, Malaysia Customer Service Centre Full timeJob Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...
-
Cantonese Customer Service
1 week ago
Subang Jaya, Malaysia Customer Service Centre Full time**Job Description岗位职责:** - 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求:** -...
-
Customer Service Representative
3 weeks ago
Petaling Jaya, Malaysia WORLDLINK WELLNESS SDN. BHD. Full timeCustomer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it. E-COMMERCE SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
-
Customer Service Representative
2 weeks ago
Petaling Jaya, Malaysia EPS Ventures Sdn Bhd Full time**Position: Customer Service Representative** **Tenure: Permanent** **Location: Bandar Sri Damansara, Kuala Lumpur** **Working Hour: 9AM-6PM** **Salary: RM 2500 - RM 3500** **Responsibilities**: - Update account maintenance and assist to ensure of the subscription benefit customer care. - Assist to get feedback on the Customer Satisfaction Score...
-
Customer Service Representative
7 days ago
Petaling Jaya, Malaysia DSS Software Solutions Sdn Bhd Full timeThe **Customer Service Representative** interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - **Minimum Skills to...
-
Hiring for Customer Service Representative
5 days ago
Petaling Jaya, Malaysia Lexie Staffing & Business Consulting Full timeFOR CUSTOMER SEVICE REPRESENTATIVE POSITION - Must be proficient in English & Mandarin Language - Preferably with Insurance experience - Willing to work on site **Job Types**: Full-time, Fresh graduate **Salary**: RM4,000.00 - RM5,000.00 per month Schedule: - Monday to Friday **Education**: - Bachelor's (preferred) **Experience**: - Customer service...
-
Customer Service
2 months ago
Petaling Jaya, Malaysia Pacific Asiawide Corporation Full timeClients and Brand Representatives will act as the “face” of a brand for Pacific Group Clients. Ideally, he or she is hired to help, to increase brand awareness and advertising. Generally, Clients and Brand Representatives are charged with multiple responsibilities that revolve around the promotion of client's products and services, implementing...
-
Customer Service
2 weeks ago
Petaling Jaya, Malaysia Pacific Asiawide Corporation Full timeClients and Brand Representatives will act as the “face” of a brand for Pacific Group Clients. Ideally, he or she is hired to help, to increase brand awareness and advertising. Generally, Clients and Brand Representatives are charged with multiple responsibilities that revolve around the promotion of client's products and services, implementing...
-
Customer Service
2 weeks ago
Petaling Jaya, Malaysia Pacific Asiawide Corporation Full time**Job description** Clients and Brand Representatives will act as the “face” of a brand for Pacific Group Clients. Ideally, he or she is hired to help, to increase brand awareness and advertising. Generally, Clients and Brand Representatives are charged with multiple responsibilities that revolve around the promotion of client's products and services,...
-
Customer Service Representative
2 weeks ago
Petaling Jaya, Malaysia Graymont Full time**Our Role** We are currently recruiting for a Customer Service Representative to be based at our Asia Pacific headquarters in Kuala Lumpur, Malaysia. This role will play a key role in the delivery of customer service processes and services for a global leader in the lime and limestone business. You will be responsible for capturing orders, providing...
-
Customer Service Representative
3 weeks ago
Petaling Jaya, Malaysia IMCD Malaysia Sdn. Bhd. Full time**Position **:Customer Service Representative **Reporting To**:Supply Chain Manager **JOB RESPONSIBILITIES**: - Responsible for processing of sales orders to ensure on-time delivery - Monitor and execute sales orders, from the initial stage of sales orders to the final stage of deliveries to customers, including preparation of sales quotations, processing...
-
Customer Service
4 weeks ago
Petaling Jaya, Malaysia Pacific Asiawide Corporation Full timeClients and Brand Representatives will act as the “face” of a brand for Pacific Group Clients. Ideally, he or she is hired to help, to increase brand awareness and advertising. Generally, Clients and Brand Representatives are charged with multiple responsibilities that revolve around the promotion of client's products and services, implementing...
-
Customer Service
2 weeks ago
Petaling Jaya, Malaysia Pacific Asiawide Corporation Full timeClients and Brand Representatives will act as the “face” of a brand for Pacific Group Clients. Ideally, he or she is hired to help, to increase brand awareness and advertising. Generally, Clients and Brand Representatives are charged with multiple responsibilities that revolve around the promotion of client's products and services, implementing...
-
General Customer Service Representative
4 weeks ago
Petaling Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**Location**: Ara Damansara, Petaling Jaya. (Nearby LRT Ara Damansara) **Job Summary**: We are looking for a friendly and dedicated General Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met efficiently and...
-
General Customer Service Representative
3 days ago
Petaling Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**Location**: Ara Damansara, Petaling Jaya. (Nearby LRT Ara Damansara) **Job Summary**: We are looking for a friendly and dedicated General Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met efficiently and...
-
Customer Service Representative
6 days ago
Petaling Jaya, Malaysia allnex Full timeAt allnex, you can go to work knowing you make a lasting impact on the world. Our work helps to protect and improve more than 1,000 products: from interior coatings for airplanes, corrosion protection for cars, scratch-resistant coatings for smartphones to printing inks for glossy magazines at a newsstand. Sustainability is a commitment to our stakeholders...
-
Customer Service Representative
3 weeks ago
Petaling Jaya, Malaysia IBM Full timeIntroduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping...
-
Customer service representative
1 month ago
Subang Jaya, Selangor, Malaysia Eps Ventures Sdn Bhd Full timePosition: Customer Service Representative*Tenure: PermanentLocation: Bandar Sri Damansara, Kuala Lumpur*Working Hour: 9 AM-6 PMSalary: RM RM 3500*Responsibilities: Update account maintenance and assist to ensure of the subscription benefit customer care. Assist to get feedback on the Customer Satisfaction Score Tracking To ensure customer aware of the...
-
Customer service representative
2 weeks ago
Subang Jaya, Selangor, Malaysia Eps Ventures Sdn Bhd Full timePosition: Customer Service Representative*Tenure: PermanentLocation: Bandar Sri Damansara, Kuala Lumpur*Working Hour: 9 AM-6 PMSalary: RM RM 3500*Responsibilities: Update account maintenance and assist to ensure of the subscription benefit customer care. Assist to get feedback on the Customer Satisfaction Score Tracking To ensure customer aware of the...
-
Customer service representative
4 weeks ago
Subang Jaya, Selangor, Malaysia Eps Ventures Sdn Bhd Full timePosition: Customer Service Representative*Tenure: PermanentLocation: Bandar Sri Damansara, Kuala Lumpur*Working Hour: 9 AM-6 PMSalary: RM RM 3500*Responsibilities: Update account maintenance and assist to ensure of the subscription benefit customer care. Assist to get feedback on the Customer Satisfaction Score Tracking To ensure customer aware of the...