Customer Service Executive

2 weeks ago

Subang Jaya, Malaysia Bollore Logistics Asia Pacific Full time

As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

**About the role**

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

**What you will be doing**

**_ Monitor Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer_**
- Receive and control customer bookings according to the processes in place
- Check optimizations from Optimizer if applicable and propose consolidation options
- Assign customer booking to a selection of freight forwarding agents (3PL)
- Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
- Drive corrective actions when required (missing event etc.)
- Monitor delays and deliveries events using the dedicated IT solutions (internal or external TMS, BI )
- Alert the customer team proactively in case of deviation and propose backup solutions
- Communicate with internal (regional and overseas) and external organizations, ensuring all communications generated in the dedicated IT solution (chat, tasks etc.) are handled in a timely manner
- Create reports and analysis to give a consolidated vision of the flows for customer

**_Deliver Customer Satisfaction_**
- Manage and support order management to ensure the best possible service level
- Meet deadlines and ensure completion of customer service tasks within the expected time frames
- Ensure a consistent and proactive communication flow with the customer
- Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
- Prioritize, resolve and/or escalate issues to secure customers' interest
- Represent Prism internally and externally
- Act as Single point of contact for the customer
- Identify and record savings (benefits tracking) delivered to the customers
- Provide expertise in transportation management
- Use of the technologies to be more efficient and work with the CBS

**_Contribute to improve Partners and Vendor performance_**
- Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
- Monitor deployment and efficiency of new operational practices with the 3PLs
- Contribute to formalize the SOP
- Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
- Set up and monitor corrective action plans in agreement with the 4PL HUB manager

**Requirements**:

- Experience in transport management / freight forwarding (air operations)
- Knowledge in flow management/control tower / IFF contract operations management / key accounts
- Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
- Excellent command of written and spoken English
- Must be willing to work on a 24/7 rotational shift
- Customer centric mindset
- Strong problem solving skills
- Ability to work under pressure

  • Executive, Customer Service

    6 days ago

    Subang Jaya, Malaysia Malacca Securities Sdb Bhd Full time

    **Job Requirement**: Fresh graduates are encouraged to apply. 1. Ability to work in shift: Shift consists of 9 working hours and includes of 1-hour for rest. 2. Communication: Fluent in English & Malay, the ability to communicate in Mandarin is added advantage 3. Strong communication skills: The ability to communicate clearly, confidently, and effectively...

  • Customer Service Executive

    6 days ago

    Subang Jaya, Malaysia mytukar sdn bhd Full time

    Provide excellent support experience to customers via all relevant communication channels. - Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - Ensure first contact resolution and effective follow-up with Service...

  • Customer Service Executive

    6 days ago

    Subang Jaya, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

    _**FAST HIRING !! FIRST COME FIRST SERVE !! **_ **Position**:Customer Service Executive (Inbound) - Banking Industry **Location**:Ara Damansara, Petaling Jaya **REQUIREMENTS**: - 25 - 40 years old - At least SPM Certificate or SKM Certificate - Mandarin speaker also _**AVAILABLE.**_ - Malaysia - **FRESH GRADUATED ARE ENCOURAGED TO APPLY!!**_ **JOB...

  • Customer Service Officer

    5 days ago

    Subang Jaya, Malaysia SNT GLOBAL LOGISTICS SDN BHD Full time

    SnT Global is an Omnichannel Fulfillment Service Provider. SNT Global is a premier Omnichannel Fulfillment Service Provider in South East Asia that delivers integrated logistic services incorporating highly customized eCommerce logistics distribution and supply chain execution such as order-fulfillment, transportation and warehousing to our clients. SPM / O...

  • Customer Service Executive

    Found in: Talent MY C2 - 2 weeks ago

    Subang Jaya, Malaysia Bollore Logistics Asia Pacific Full time

    As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management...

  • Customer Service Executive

    4 days ago

    Subang Jaya, Malaysia AGX LOGISTICS (M) SDN BHD Full time

    **RESPONSIBILITIES** - Attending to overseas inbound & outbound enquiries (Sea Freight & Air Freight). - Attending local customers enquiries (Sales Accounts). - Sourcing rates with shipping liner (Via Sea Freight). - Preparing quotation via Sys Freight. - Support operation teams when they needed help from Sales Teams. - Managing new customer enquiries and...

  • Head of Customer Service AMEA

    Found in: beBee jobs MY - 3 weeks ago

    Subang Jaya, Selangor, Malaysia Barry Callebaut Full time

    About the roleHead of Customer Service AMEA has a crucial role in enabling Next Level program objectives of closer to the market, and customers and simplifying, and digitizing. The role will play a big role in leading and managing the customer service team and deliverables through the transformation into a best-in-class service set-up in conjunction with...

  • Customer Service

    4 hours ago

    Subang Jaya, Malaysia Lifework HR Services Sdn Bhd Full time

    **Customer Service Support (Junior/ Entry level)** **Great career development with international fulfillment company** **Responsible**: - Initiate outbound calls to existing sellers to confirm orders. - Provide exceptional customer service by addressing seller inquiries and concerns. - Ensure adequacy of sales-related resources or materials. Inform clients...

  • Customer Service

    2 days ago

    Subang Jaya, Malaysia ABX Express (M) Sdn Bhd Full time

    If you love people, look no further! You will have an exciting opportunity to connect with wide customer base, working in one of the most reputable express company - **KEX Express**! The **Customer Service - Call Center** will be **working in Subang Jaya, USJ 1 **(walking distance from BRT station - South Quay / USJ 1) and is responsible to handle all...

  • Sales & Customer Service Executive

    5 days ago

    Subang Jaya, Malaysia Aftershock PC Sdn Bhd Full time

    **Responsibilities**: - Prepare quotations for customers and receive sales orders/ POs - Provide internal sales support to HQ including confirmations of sales, delivery orders and others sales related requirements - Providing customer support and maintaining a high level of customer satisfaction - Knowledgeable and experienced in computer software, hardware...

  • Customer Service Executive

    6 days ago

    Petaling Jaya, Malaysia GENO Management Full time

    Position : Customer Service Executive Work location : Petaling Jaya, Selangor Industry : Paper Merchant Company (Printing, Packaging, Publishing and stationery) Salary range : RM 2,500 - RM 3,500 **Responsibilities**: - To attend customers enquiries and handle customers’ complaints to ensure complaints are promptly addressed within the departmental...

  • Customer Service Executive

    2 days ago

    Subang Jaya, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

    **JOB REQUIREMENTS**: - Excellent communication and writing skills in **English** and **Bahasa Malaysia.** - Able to communicate in **Korean language (TOPIK 5 or 6)** since it will be dealing with Korean speakers. - SPM leavers are encouraged to apply. - Able to work on rotational shifts. - Prior working experience in the call service industry will be an...

  • Executive, Customer Services

    2 days ago

    Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY**Job Summary** Provide "in-office" after-sales support (i.e. customer requests, orders, complaints, billing, etc.) and excellent execution of procedures, processes and guidelines **General Responsibilities** - Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of...

  • Customer Service Officer

    4 days ago

    Subang Jaya, Malaysia Agensi Pekerjaan Synergy Staffing Full time

    **COMPANY'S NAME : Dr Ginny Clinic,** **LOCATION **:Lot3A, Jln USJ10/1J, Taipan Triangle, 47620 Subang Jaya, Selangor** **POSITION :Customer Service Officer** - **Responsibilities**:_ As a Customer Service Officer, you will be the face of our clinic, ensuring that each client receives exceptional service. Your ability to speak fluent Mandarin, English and...

  • Customer Service Executive

    5 days ago

    Petaling Jaya, Malaysia RCSI Management Full time

    Position : Customer Service Executive Work location : Petaling Jaya, Selangor Industry : Paper Merchant Company (Printing, Packaging, Publishing and stationery) Salary range : RM 2,500 - RM 3,500 **Responsibilities**: - To attend customers enquiries and handle customers’ complaints to ensure complaints are promptly addressed within the departmental...

  • Customer Service Officer

    6 days ago

    Subang Jaya, Malaysia Synergy Staffing Sdn Bhd Full time

    _Position: Customer Service Officer_ Salary Package: - Salary RM2000-2800 - Performance incentive - Staff price for skin care and treatment - Job Location: Jln USJ10/1J, Taipan Triangle, 47620 Subang Jaya, Selangor_ - Responsibilities:_ As a Customer Service Officer, you will be the face of our clinic, ensuring that each client receives exceptional...

  • Customer Service Executive

    6 days ago

    Petaling Jaya, Malaysia Barry Callebaut Full time

    Customer Service Executive **Location**:Petaling Jaya, 10, MY, 47800At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food...

  • Customer Service Executive

    6 days ago

    Petaling Jaya, Malaysia Social Bee Sdn Bhd Full time

    **Position**: Customer Service Executive **Work location **:Petaling Jaya, Selangor **Industry **:Paper Merchant Company (Printing, Packaging, Publishing and Stationery) **Salary Range**: RM 2,500 - RM 3,500 **Working Hours **:Monday - Friday / 8.30 a.m - 6 p.m **Responsibilities** - To attend customers enquiries and handle customers’ complaints to ensure...

  • Customer Service Subang

    2 weeks ago

    Subang Jaya, Malaysia Agensi pekerjaan ns shue sdn bhd Full time

    JOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - SUBANG JAYA SALARY - RM 2500 Contacting potential or existing customers to inform them about our range of cable products Answer questions about products and the company Asking questions to understand customer requirements Maintain good customer relationships Provide quotations to customers AGENSI...

  • Customer Service Executive

    Found in: beBee S MY - 3 weeks ago

    Jalan Subang 1 , Subang Jaya Selangor Malaysia 47600 Iconique Espace Sdn Bhd Full time

    Requirements:Required language(s): Fluent in spoken/written EnglishFresh graduates / SPM leavers are encouraged to apply.Training provided.Attention to detail and problem-solving skills.Pleasant personality with focus on excellence in customer service.Candidates with Hotel Management Diploma or Degree is a plus, but not required.Tech proficient and willing...