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Customer Care

2 months ago

Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

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YOODO CUSTOMER CARE
Role: YOODO CUSTOMER CARE

**JOB PURPOSE**:
Achieves customer care objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; implementing efficiency and quality of customer-care standards; resolving problems; completing audits; identifying customer care trends; determining process improvements; implementing change according to Project Yellow strategy and objectives.

**ACCOUNTABILITIES /KEY RESPONSIBLITIES**:
Ensure diligent follow up and fulfill promises made to customers
Establish and maintain good relationships with customers, build better customer experience

**QUALIFICATIONS, EXPERIENCE & SKILLS/COMPETENCIES**

**ACCOUNTABILITIES /KEY RESPONSIBLITIES**:
Perform ad-hoc duty as and when required by superior.
Adhere strictly to the contact center standards and guidelines.
Achieve performance based on servicing SLA / KPI given targets.
Yellow guidelines / operating procedures

**QUALIFICATIONS**:
Bachelor’s degree preferably in marketing or business administration, or in a related field.
**EXPERIENCE**:
Min. 1 year experience in Customer Service field especially in a Live Chat team

**TECHNICAL & BEHAVIOURAL COMPETENCIES/ SKILLS**

Ability to work in a fast moving environment and think out of the box
Pro-active attitude
Multitasking skills
Good soft and written skills - able to communicate with customer effectively

**Competencies**

3/31/23, 11:31 AM Job Profile Preview

**Job Type**: Contract
Contract length: 6 months

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Health insurance

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