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Tiktok Shop

3 months ago

Kuala Lumpur, Malaysia TDCX MALAYSIA SDN. BHD Full time

Reporting to the Team Leader, you will be part of an energetic and high-performance team that provides post-sales support for the full suite of digital advertising products of our client, a highly successful social media platform that have gained global popularity amongst billions of subscribers.

**Your key responsibilities include**:

- Own and drive query resolution through collaboration with in-house product operations & engineering groups to resolve all types of queries.
- Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points.
- Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.
- Partner with in-house technical specialists to educate advertisers on product features and common issue types.

**Qualifications**:

- Min Diploma/ Degree in any discipline.
- Full professional proficiency (written and verbal) in English and in the added native language.
- Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.
- Strong interest in digital advertising technology and social media products, and ideally experience running marketing campaigns (for agency or own business)
- Comfortable working in a contact centre (voice/chat based) environment and willing to observe a shift schedule which may include weekends

Work with TDCX (MY) - We will consider rehiring if you are our ex staff. (upon internal checking)

Position - Product Support Technologist

Office - KL Sentral

Market - Europe

Intake - 22nd Feb 2024 (Thursday)

Operation hours : 3pm to 12am OR 4pm to 1am (included 1 hour break)/ 5 working days (Rotation off days)

Salary Range:
Basic : RM3.5k to RM4.5k
Daily shift allowances : RM25
Monthly KPI : RM500 -RM800

Interview session:
2nd
- Direct interview with operations manager via Microsoft Teams

Expected Start Date: 02/22/2024

**Job Type**: Permanent

**Salary**: Up to RM5,719.69 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

Application Question(s):

- Can you work on shift basis ? Shift ends at 12am or 1am.
- Do you have knowledge in IT ? If yes how many years ?
- Do you have knowledge in Ecommerce field ?
- Can you work at KL Sentral & start on 22nd Feb 2024 ?

Expected Start Date: 02/22/2024