Program Liaison

3 weeks ago

Kuala Lumpur, Malaysia Axios International Full time

**Axios International is Expanding our Malaysia Team.**

**We are seeking experienced Healthcare Professionals to join our busy, dynamic team in our Kuala Lumpur office.**

**Strong Career opportunities working within a growing International company.**

**Seeking ambitious, hard-working individuals to join us in our quest to continue our high level of patient care, ensuring no patient gets left behind, each and every day.**

**Position Purpose**

The **Program Liaison (PL) **will assist the team in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office-based.

**Duties and Responsibilities**
- Effectively assist in managing a drug access program(s) by liaising with hospitals, and pharmacies, and patients
- Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines
- Ensure that current patients receive their medications promptly and without disruptions.
- Enter and update medication orders, delivery schedules, and tracking information in our system.
- Ensure patient records are complete, accurate, and up-to-date for effective medication management
- Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real-time” as patients proceed through the program
- Maintain and update electronic program files, including patient and quality assurance data
- Attending and completing Pharmacovigilance, Pharma, and Product Training provided by the Client with a clear understanding of how to collect and report safety data
- Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs
- Conduct administrative duties for the office
- Conduct all program activities through the exclusive use of Axios’ Patient Management System (PMS)

**Educational Background and Experience**
- A degree or diploma in Nursing or Healthcare related degree
- 2 years working experience in a healthcare (Nursing) or scientific field or NGO is ideal
- Good command of both spoken and written English
- Fluency in Mandarin as the role requires someone who can work with our Mandarin speaking patients, clients, stakeholers.
- Experience in data monitoring and management is an advantage,
- Experience coordinating and handling logistics/supply chain is a plus
- Experience in customer service management is a plus
- In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also an advantage

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