Customer Service Officer

2 weeks ago


Klang, Malaysia Dormez Fabrication Sdn Bhd Full time

Handle customer enquiries regarding products, orders, and delivery status on online platform e.g., live chat.
- Handle customer complaints and follow-up with the disposition actions
- Review or approve return and refund from all e-commerce platform as per customer request.
- Process and follow up returns and refund procedures.
- Provide information about our products and services to customers.
- Assist Operation Team communicate with the customers, for any matters and feedback.
- Meet the customers needs and expectation.
- Supporting offline sales.
- Work closely with warehouse and logistics team to ensure daily order fulfilments are met.
- Identify any common issues regarding products or courier services
- Must display a high level of professionalism, friendliness, and composure when dealing with customers, including the ability to interpret and resolve customer needs.

**Job Types**: Full-time, Contract

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

Expected Start Date: 05/15/2024



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