Application Support

**Position Title: Application Support** **Industry: Information Technology & Services (HR Software Provider)** **Location: Bayan Lepas, Penang** **Working mode: Hybrid (Mon & Fri - Home, Tue to Thurs - Office)** **Responsibilities**: - Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times. -...

To provide troubleshooting (reading code/logs file/ databases) to resolve incident/issue - To follow up, resolve and close all backlog cases/ incidents - SLA Response time within 30 minutes upon retrieval of incident/cases - Knowledge Management (retention, processes & procedure documentation) - To provide SLA Management & Analytic measurement (monthly...

**Responsibilities**: - Provide single point of contact in supporting and escalation of all incidents and requests to regional IT stakeholders and vendors - Provide day-to-day service level management and dispatch coordination, validate & analyze root cause issues to ensure all cases are managed, owned and resolved within the SLA time frame - Ensure that...

Shift work: 12 hours shift Shift type**:Rotational shift** **Job Summary**: **Essential Duties and Responsibilities**: - Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. - Fully documents customer interactions in real-time. - Solves problems within defined quality standards using a basic...

**Company Description** Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading...

**Job Overview:**Versatile Creation Sdn Bhd is seeking a highly skilled Technical Systems Support Specialist to join our team. As a key member of our IT department, you will be responsible for the installation, operation, and maintenance of computer systems and other technologies.**About the Role:**This is a dynamic and challenging position that requires...

Job responsibilities: - Provide L1 support to our client on a 24/7 rotation basis - Web Application troubleshooting and resolving technical issues in a timely manner base on severities. - To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. - Ensure that all defects dealt with...

Job OverviewVersatile Creation Sdn Bhd is seeking a highly skilled and experienced Field Application Engineer to join our team. In this role, you will be responsible for providing technical support and services to our customers across the globe.We offer a competitive salary of **RM 80,000 - RM 120,000** per annum, depending on experience and...

Job responsibilities: - Provide L1 support to our client on a 24/7 rotation basis. - Web Application troubleshooting and resolving technical issues in a timely manner base on severities. - To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. - Ensure that all defects dealt with...

**Management Responsibilities**: - Provide technical expertise and supervise the daily activities of the regional IT staff and vendors. - Ensure satisfaction of customers with service offerings honouring SLAs. - Manage regional IT infrastructure and IT projects. - Manage IT purchases for the region and worldwide IT Purchase Requisitions and POs. - Primary...

Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology...

Overview: Qualifications: **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. **Work experience**: - Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass...

**Job Highlights**: - We are expanding! A great opportunity to be part of the dynamic and fast-growing team. - Excellent opportunities for career advancement. - One of the global leaders in cleanroom automation. **Roles and Responsibilities** - Must be able to travel locally and overseas for project requirements. - Assist the Manager in leading a team of...

_**Responsibilities**_ - Provide effective and quality pest control service to the customers; - Develop positive relationship with the customers; - Playing team leader role; - Any other tasks appointment by the Management from time to time. - **Requirements**_ - Hold at least Diploma in any field and a valid Driving License (category D). - MALE ONLY - Attend...

**Responsibilities**: - Monitor global network equipment availability and health. - Troubleshoot and drive to a resolution a wide range of LAN and WAN outages and performance problems. Proper escalation to next level in timely manner. - Maintain network equipment configurations with SW updates and HW refreshes. - Execute deployments of new network...

Responsibilities include, but are not limited to, the following: - Work with development team on testing new feature for the product. - Execute sanity and regression tests. - To meet the project's deliverable and timeline requirements in a highly dynamic environment. - To setup, collect, and record data for CP/KPI. - Programming of mobile and portable...

**Company Description** At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our...

**Required Skillset of Qualified Personnel** - A degree in information systems, computing studies, IT or any other related fields. - Proven working experience in PL/SQL programming to perform various operation tasks including but not limited to periodical activities, root cause analysis, consultation. - Able to work collaboratively and efficiently with teams...

Responsible for performing a variety of technical support duties in one or more manufacturing areas. Duties may be related to installation, maintenance, repair and support of manufacturing equipment, technical support of one or more production processes, product test and troubleshooting, and technical analyses and problem-solving. - Conducts tests,...

To maintain equipment & assets control - Support for troubleshoot minor maintenance issue (eg. Electrical, Plumbing, Equipment Repair & etc.) - Support maintenance site supervision - Warehouse drawing layout plan - Vendor / Supplier pricing negotiation - Support refreshment & beverage for customers visit - MAB registration & Custom approval preparation -...