Application Support

**Position Title: Application Support** **Industry: Information Technology & Services (HR Software Provider)** **Location: Bayan Lepas, Penang** **Working mode: Hybrid (Mon & Fri - Home, Tue to Thurs - Office)** **Responsibilities**: - Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times. -...

To provide troubleshooting (reading code/logs file/ databases) to resolve incident/issue - To follow up, resolve and close all backlog cases/ incidents - SLA Response time within 30 minutes upon retrieval of incident/cases - Knowledge Management (retention, processes & procedure documentation) - To provide SLA Management & Analytic measurement (monthly...

To provide troubleshooting (reading code/logs file/ databases) to resolve incident/issue To follow up, resolve and close all backlog cases/ incidents SLA Response time within 30 minutes upon retrieval of incident/cases Knowledge Management (retention, processes & procedure documentation) To provide SLA Management & Analytic measurement (monthly reporting on...

**Responsibilities**: - Provide single point of contact in supporting and escalation of all incidents and requests to regional IT stakeholders and vendors - Provide day-to-day service level management and dispatch coordination, validate & analyze root cause issues to ensure all cases are managed, owned and resolved within the SLA time frame - Ensure that...

Siemens Digital Industry Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Enterprises around the world are on digitalization journeys, transforming their businesses with greater efficiency, optimized by better business decisions based on Siemens' Xcelerator portfolio....

Supporting in Sales for quotation preparation - Supporting in Sales report and analysis for customer shipment performed - Month end closing support for sales such as billing, statement of account, etc for key account customers. - Coordinate and follow up with Customer Service if any operation and billing issue feedback from customer **Requirement**: -...

**Company Description** Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading...

Siemens Digital Industry Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Enterprises around the world are on digitalization journeys, transforming their businesses with greater efficiency, optimized by better business decisions based on Siemens’ Xcelerator portfolio....

Shift work: 12 hours shift Shift type**:Rotational shift** **Job Summary**: **Essential Duties and Responsibilities**: - Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. - Fully documents customer interactions in real-time. - Solves problems within defined quality standards using a basic...

Supporting in Sales for quotation preparation - Supporting in Sales report and analysis for customer shipment performed - Month end closing support for sales such as billing, statement of account, etc for key account customers. - Coordinate and follow up with Customer Service if any operation and billing issue feedback from customer **Requirement**: -...

Shift work: 12 hours shiftShift type:Rotational shiftJob Summary:Essential Duties and Responsibilities: Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. Fully documents customer interactions in realtime. Solves problems within defined quality standards using a basic understanding of...

Knowledge of Salesforce or similar CRM system and supporting the Sales Cycle business processes would be an added advantage Solid business acumen of business transactions and endtoend sales processes. Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management. Ability to listen effectively...

**Responsibilities**: - Participate in coding, developing, and back-end system support on existing systems. - Troubleshooting incidents and provide timely update and escalation when appropriate. - Develop/Test systems and to ensure the successful delivery of the products within the estimated time frame. - Work closely with team members. - Responsible and...

WorldFish seeks to create an inclusive world of healthy, well-nourished people and a sustainable blue planet, now and in the future. We provide research and innovation in aquatic food systems to support sustainable development and food system transformation toward healthy and resilient diets.Our 2030 WorldFish Research and Innovation Strategy: Aquatic Foods...

Job responsibilities: - Provide L1 support to our client on a 24/7 rotation basis - Web Application troubleshooting and resolving technical issues in a timely manner base on severities. - To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. - Ensure that all defects dealt with...

Job responsibilities:Provide L1 support to our client on a 24/7 rotation basis Web Application troubleshooting and resolving technical issues in a timely manner base on severities. To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. Ensure that all defects dealt with are...

Job responsibilities: - Provide L1 support to our client on a 24/7 rotation basis. - Web Application troubleshooting and resolving technical issues in a timely manner base on severities. - To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. - Ensure that all defects dealt with...

Job Highlights: We are expanding A great opportunity to be part of the dynamic and fastgrowing team. Excellent opportunities for career advancement. One of the global leaders in cleanroom automation.Roles and Responsibilities Must be able to travel locally and overseas for project requirements. Assist the Manager in leading a team of engineers and...

Job responsibilities: - Provide L1 support to our client on a 24/7 rotation basis. - Web Application troubleshooting and resolving technical issues in a timely manner base on severities. - To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. - Ensure that all defects dealt with...

Job responsibilities: Provide L1 support to our client on a 24/7 rotation basis. Web Application troubleshooting and resolving technical issues in a timely manner base on severities. To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. Ensure that all defects dealt with are...