Online Technology

19 hours ago


Kuala Lumpur, Malaysia EPS Consultant Sdn Bhd Full time

**Position: Online Technology**

**Tenure: 2 years (Renewable basis)**
**Location: Shah Alam**

**Working Hour: Night Shift ( 9pm - 6am) ( Fixed Shift)**

**Salary: RM 2800 - RM 3100 + Fixed Allowance ( RM 500 shift allowance + RM 400 Training allowance)**

**Responsibilities**:

- Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using tools and other related technologies
- Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
- Maintain comprehensive case documentation in customer relationship management (CRM) system
- Identify issues and log defects for software improvements
- Work in other technical areas of software support as customer and business needs require

**Job Requirements**:

- Bachelor’s in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field, depending on position level (Master’s preferred)
- Open for fresh Degree holder with experience at least in Final year project/Internship using ArcMAP
- Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
- Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency
- Willingness to understand a broad range of software and how this software works together to form the Esri ArcGIS platform
- Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies
- Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems
- Ability to patiently communicate technical information clearly and concisely
- Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment

**Job Type**: Contract
Contract length: 24 months

**Salary**: RM2,800.00 - RM3,100.00 per month

Schedule:

- Night shift

**Experience**:

- ArcMap: 1 year (preferred)

Shift availability:

- Night Shift (preferred)



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