Customer Success

6 months ago


Kuala Lumpur, Malaysia Sleek Full time

**About Sleek**

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients

**Position Duties**
- Focused on Renewing our current clients based on their subscription
- Reactive and proactive approach to meet monthly KPIs of X amount of cash collected
- Data driven and capacity to prepare reporting on his activities with a specific format agreed with the manager
- Work with the other sales team and customer success team to ensure client’s satisfaction
- Nurture client relationships through the renewal cycle, ensuring alignment with Sleek’s product offering resulting in a long-term relationship
- Proactive in gathering customer feedback and experiences and drive towards resolving issues and attaining customer satisfaction
- Ensure a high level of satisfaction of the client

**Requirements**:

- A minimum of 2 years working with external clients, with a proven track record of servicing products or services to clients (B to B preferred)
- Spoken and written fluency in English, Mandarin and Cantonese is required
- Sales & Customer Support experience essential
- Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded
- Outstanding verbal and written communication skills
- A passion for technology and the local startup ecosystem
- Experience in customer retention of current customers
- Zendesk experience preferred
- Always looking for ways and opportunities to improve the client experience

**Benefits**
- Our values are: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness
- We take corporate social responsibility very seriously at company level and absorb the yearly carbon footprint of all of our employees
- Multicultural team with 15+ nationalities and as many languages spoken internally
- Up to 3 days of work from home per week
- A pool of HKD 7,000/year of Health & Benefits
- A great and vast high floor corner office in the heart of Central with an amazing view over Hong Kong and the mountains

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness.

As a deliberately multicultural team, our team comprises more than 15 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Our corporate social responsibility is a passion we take very seriously as an opportunity to make the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you



  • Kuala Lumpur, Malaysia Nutanix Full time

    **Hungry, Humble, Honest, with Heart. **The Opportunity** Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you. Nutanix (NTNX) is looking for a dynamic **Customer Success Representative **to deliver exceptional...


  • Kuala Lumpur, Malaysia Veeam Software Full time

    Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. The Veeam Data Platform...


  • Kuala Lumpur, Malaysia MANDRILL TECH SDN. BHD. Full time

    *Proactively engage with customers and perform regular business reviews to ensure they are set up for success. *Identify upsell and cross-sell opportunities with the assigned customers. *Respond to customer requests and inquiries in a professional and timely manner *Collaborate closely with team members to support renewals and expansion opportunities. *Gauge...


  • Kuala Lumpur, Malaysia Infobip Ltd Full time

    At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s...


  • Kuala Lumpur, Malaysia PST.AG Full time

    Key Responsibilities Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    Customer Success Officer Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Customer Success Officer Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...


  • Kuala Lumpur, Malaysia Boostorder Full time

    Fueled by a passion for **digital transformation**? Desire for a space where challenges & success thrive in the realm of **speed & innovation**? Feel like you can **achieve more** but is handicapped by the current environment? **IF SO, we would like to talk to YOU.** As a **Customer Success Consultant**, you will be involved in the entire lifecycle of...


  • Kuala Lumpur, Malaysia PST.AG Full time

    **Key Responsibilities** - Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. - Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and...


  • Kuala Lumpur, Malaysia Aisling Consulting Sdn Bhd Full time

    _**Customer Success Officer Responsibilities**:_ - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. (Mostly E-mail&Whatsapp) - Acknowledging and resolving customer complaints. - Knowing our products inside and out...


  • Kuala Lumpur, Malaysia COOHOM INC. Full time

    **Responsibilities**: - Responsible for undertaking the operation of the international pan-home furnishing industry SaaS business imported by the sales department (currently mainly in Southeast Asia), including daily communication and maintenance, troubleshooting, collection of needs and problems, etc., and actively coordinate internal & external resources...


  • Kuala Lumpur, Malaysia Hyppies Full time

    **Ignite Customer Success in Fintech!** **Do you thrive on building meaningful customer relationships and driving results? Are you passionate about the FinTech industry and eager to contribute to a local-based diversified conglomerate?** **In this pivotal role, you'll play a key role in shaping our customer success strategy and fostering long-lasting...


  • Kuala Lumpur, Malaysia Axpara Full time

    The Specialist (“Specialist”) is a key commercial position that is dedicated to delivering Mesh Bio’s healthcare software solutions to customers and partners. The Specialist is expected to work together with other company functions, including the Sales and the Product Management departments in meeting customers’ needs.Responsibilities and Duties -...


  • Kuala Lumpur, Malaysia Bitsmedia Pte Ltd Full time

    Kuala Lumpur **OVERVIEW**: **About the company** An opportunity to work at one of the biggest app publishers in South-East Asia (150 million downloads, over 20 million Monthly Active Users). Established in Singapore in 2009, Bitsmedia develops and publishes Muslim Pro, the world leading Muslim mobile app. Headquartered in Singapore, we also have a...


  • Kuala Lumpur, Malaysia SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Kuala Lumpur, Malaysia Microsoft Full time

    We are looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for strategic customers that have a global, complex, cross-cloud digital footprint. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/Minimum Viable Product to production...


  • Kuala Lumpur, Malaysia LiveIn Sdn Bhd Full time

    **Role Overview** We are seeking a highly motivated and detail-oriented Operations Lead to join our Customer Success Team. As the Operations Lead, you will play a pivotal role in optimizing the efficiency and effectiveness of our customer success operations. You will be responsible for streamlining processes, implementing best practices, and ensuring...

  • Assistant Manager

    7 months ago


    Kuala Lumpur, Malaysia Cargobase Full time

    Cargobase is looking for an outstanding Customer Success Senior Executive or Assistant Manager to help us realize our growth ambitions for the region. The Cargobase Transportation Management System is transforming how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors,...


  • Kuala Lumpur, Malaysia LittleLives Full time

    As a Customer Success Account Manager, you are responsible for the adoption, usage and success of a portfolio of clients. By building trust and enabling the success of your clients, you will be able to drive revenue growth through renewals and upselling. You are the primary customer-facing role, and your insights and relationships will allow you to realise...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service knowledge of airline policies - *CNX MY - CS Airlines -Native Korean* *Position Summary:* *Primary Job Functions:* 2. Identify...