Customer Success Consultant
1 month ago
Fueled by a passion for **digital transformation**? Desire for a space where challenges & success thrive in the realm of **speed & innovation**? Feel like you can **achieve more** but is handicapped by the current environment?
**IF SO, we would like to talk to YOU.**
As a **Customer Success Consultant**, you will be involved in the entire lifecycle of customer expansion process starting from initiating the project, software configuration, provide comprehensive training, ongoing consultation to customers to ensure healthy usage, and identify opportunities for upselling to ensure the success of our customers.
**Responsibilities**
- Define the scope of the deployment project
- Define and manage the change request process
- Be the single point of contact with all stakeholders
**Remuneration & Perks**:
**Work Environment/ Culture**
- Open spaces and open-mindedness
- Dynamic, young and vibrant
- Lean operation - no red tape, swift decision-making
- Flexibility in career progression - freely move between different positions based on personal performance and passion
- High conversion rate from intern to full-time employee
- Casual workwear
- Free-flow snacks in pantry
**Compensation & Benefits**
- Fast-track promotions and above industry-norm compensation for top performers
- Medical insurance
- Subsidy in laptop of your choice
- Transport allowance
- One-off equipment allowance
- Flexibility in leave policy
- Carry forward - up to 40 days
- Credit leave - for PH falls on weekends
**Must-have**:
- Manage at least 1 full lifecycle of a software project
- Strong communication skills (communicating & liaising with C-Level stakeholders)
- Gantt Chart
**Great to have**:
- Formal Project management related certificate (PMP, Prince2, Certified SCRUM Master)
- Experience in retail operation or shopper marketing
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