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3 Month Banking Customer Service

1 month ago

Kuala Lumpur, Malaysia HR TAG Full time

Designation: Customer Service Executive - Banking
Location: Menara UOB (nearby Masjid Jamek)
Operation hour: rotational shift (5 working days with 2 off days); 8am - 5 pm; 11 am - 8 pm

Salary package: RM 2500 - RM 2800 upon your interview performance
Term and Contract: 3 months contract

Job Responsibilities:
Assisting customers with inquiries: Responding to customer queries and providing accurate information about banking products, services, and account-related matters.

Account management: Handling account openings, closings, and updates, as well as addressing issues related to account transactions and balances.

Resolving customer issues: Addressing and resolving customer complaints, concerns, and disputes in a professional and empathetic manner.

Providing product information: Educating customers about various banking products, such as savings accounts, credit cards, loans, and investment options.

Processing transactions: Facilitating routine banking transactions, such as deposits, withdrawals, fund transfers, and bill payments.

Cross-selling and upselling: Identifying opportunities to recommend additional banking products and services that align with customers' needs.

Handling security and privacy: Ensuring compliance with security protocols and safeguarding customer information in accordance with data protection regulations.

Assisting with digital banking: Guiding customers on how to use online and mobile banking platforms effectively.

Maintaining customer records: Accurately updating and maintaining customer data and interactions in the bank's systems.

Achieving service targets: Meeting performance metrics, such as response time, call quality, and customer satisfaction ratings.

**Requirements**:
1. Fresh graduate Diploma or Degree
2. Fluent in English
3. No experience needed

**Job Type**: Contract
Contract length: 3 months

**Salary**: RM2,500.00 - RM2,800.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Rotational shift

Expected Start Date: 08/21/2023

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