Call Center Realtime Management Analyst

List-ID: 96545715Today 09:50 **Job Description**: - JAWATAN KOSONG BANK EXECUTIVE KUALA LUMPUR Assalamualaikum, saya Encik Yunus dari HR Department, Sesi interview akan dibuat secara online sahaja melalui zoom UNTUK PENDAFTARAN SESI TEMUDUGA: 1) Nama penuh anda: 2) Umur anda: 3) Kelayakan sijil anda: sila WHATSAPP maklumat anda tersebut kepada saya Encik...

_Job Description_ **JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST** **DIVISION : GLOBAL WORKFORCE MANAGEMENT** **REPORTS TO : MANAGER, TEST HOURS MANAGEMENTGENERAL** **SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a...

**Requirements** - High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated. - Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus. - Proven experience as call center manager or similar position. - Experience in customer service is required. - Knowledge of performance evaluation and customer...

**Job Number** 24104227 **Job Category** Reservations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Oversees daily call center operations to ensure that guests...

**Responsibilities**: - Attend to and answer inquiries from customers by clarifying desired information researching locating, and providing the desired information. - Resolve problems and complaints by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems. - Provide customers...

**Operations Command Center Analyst** You are naturally detail-oriented, innovative and pragmatic. Leverage data while overseeing operational and technical escalations, driving the team towards a resolution while mitigating future risks. Your broad responsibilities will include working with client service managers or executives to gather additional...

As the Call Center Operations Manager, you will be responsible for overseeing the daily operations of our call center, ensuring smooth and efficient performance. You will manage a team of call center agents, monitor performance metrics, and implement strategies to improve customer service and productivity. **Responsibilities**: - Manage day-to-day...

**What will your day to day look like?** Provide backend support to ensure the provision of end-to-end incident management, service requests and access management within agreed service levels. Responsibility for the end-to-end ownership for Service Request and Incident as part of team delivery, including the support for Huntsman IT service in Warehouses,...

Call center supervisor is required to lead a team of telephone interviewers to ensure the project requirements and timeline are met. **Requirements**: - Preferably 2 years working experience in call center - Possess minimum diploma or higher - Possess own transport - Ambitious and able to work in a team - Familiar with Microsoft Office, Microsoft Excel...

**Position: Insurance Call Center Representative.**: - **Salary: RM 2000-3000.**: - **Location: Kuala Lumpur, city center, Jalan Raja Laut.** An established insurance company in KL is looking to hire a Call Center Sales Agent Representative. The primary purpose is responsible for customer service inquiries that have been received from external...

Our Global Operations Command Center function needs an Operations Command Center Analyst to join our growing team in Kuala Lumpur, Malaysia. We are looking for a professional with a mix of experience in both information technologies and business administration. **Duties and Responsibilities**: - Serve as a liaison and strategic change agent for the...

Location: Berjaya Times Square, Kuala Lumpur Shift: 9 hours shift between 8 am to 12 am We are currently seeking a highly motivated and enthusiastic Inbound Call Center Agent who can fluently speak both Malay and English to join our team. As an Inbound Call Center Agent, you will be responsible for answering incoming calls from customers and providing...

**Position: Telemarketer-Insurance Call Center.**: - **Salary: RM 1800-2500.**: - **Location: City center, Kuala Lumpur.** **Introduction** An established group of insurance companies in Kuala Lumpur is looking to hire Telemarketers at their Call Center. The primary purpose is responsible for customer service inquiries that have been received from...

About Prometric Prometric's corporate headquarters is in Baltimore, Maryland, but our reach is truly global. We operate corporate offices in 15 countries and test centers in more than 150, giving our company a truly diverse global reach. The resources we put in place around the world allow us to provide unmatched support to the clients whose exams we deliver...

**Requirements** - Good communication in Malay & English - Mandarin speaker are welcome - Excellent telephone etiquette (professional, confident and patient) **Additional advantage**: - PCEIA [Pre Contract Examination for Insurance Agents] - PCIL [Pre Contract Examination for Life Insurance Agents and Investment-Linked Life Insurance...

**About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **In this Role, you’ll get...

**Position: Telemarketer-Insurance Call Center.**: - **Salary: RM 2000-2500.**: **Introduction** An insurance company in KL is looking to hire Telemarketers at their Call Center. The primary purpose is responsible for customer service inquiries that have been received from external customers. **Job role and responsibilities** As Telemarketer, your role is...

**Requirements** - Good communication in Malay & English - Mandarin speaker are welcome - Excellent telephone etiquette (professional, confident and patient) **Additional advantage**: - PCEIA [Pre Contract Examination for Insurance Agents] - PCIL [Pre Contract Examination for Life Insurance Agents and Investment-Linked Life Insurance...

Our growing company is looking to fill the role of Center Manager. If you are looking for an exciting place to work, kindly take a look at the list of qualifications below. We look forward to reviewing your resume. **Responsible**: - Review & manage Centre employee hiring and performances. - Arrange department meetings if required, and inform respective...

Our growing company is looking to fill the role of Center Manager. If you are looking for an exciting place to work, kindly take a look at the list of qualifications below. We look forward to reviewing your resume. **Responsible**: - Review & manage Centre employee hiring and performances. - Arrange department meetings if required, and inform respective...