Lead, SAP Application Support

6 months ago

Kuala Lumpur, Malaysia Constellar Exhibitions Malaysia Full time

COMPANY DESCRIPTION

**Who we are**

If you're passionate about shaping ideas and communities that build the future, we have an exciting opportunity for you.

Constellar convenes businesses, curates ideas and creates opportunities for sustainable business growth. We are one of Singapore's largest exhibition organisers and the venue manager for Singapore EXPO, based in Singapore with a regional footprint in China, India and Malaysia. We want to be a global leader headquartered in Asia, helping businesses scale ideas, communities and solutions for global business impact. We do this by curating and developing influential trade and consumer events for key industries and sectors, connecting people, global marketplaces and networks for sustainable growth.

Learn more about us at constellar.co.

**What it's like to work here**

Meetings, Incentives, Conventions and Exhibitions, or MICE, is a vehicle for new businesses, partnerships and regional co-operation. We're privileged to have a front seat at the intersection of creativity, communities and collaboration, with a unique opportunity to connect a global eco-system of partners, businesses and consumers in the MICE industry daily. Our ambition is to become a global leader made in Asia, and Asia's top MICE company: A vision shared by our shareholders Temasek and Cuscaden Peak Investments.

We recognise the immense opportunity we have to lead with purpose, demonstrate leadership and commitment to sustainable and responsible business practices, and activate impactful networks for sustainable growth.

With about 200 employees we're a growing company with large aspirations to scale in the next five years. It can get intense and it will be messy at times. But few places can give you a seat at the table where you can contribute directly to the development of the business, the cultural DNA of an emerging MNC, and the building of a company proudly made and headquartered in Singapore with global business impact. And with two lines of businesses across events and venues, we provide opportunities for you to cross over from one to the other to build range in your career.

You don't need to have MICE experience to work with us. We're looking for ambitious, entrepreneurial self-starters with a strong sense of ownership, passion and curiosity, driven by our values of care, ownership, trust, passion and innovation.

DESIGNATION : Lead, SAP Application Support

RESPONSIBILITIES

**Leadership and Team Management**:

- Lead, mentor, and coach a team of SAP support analysts, fostering a collaborative and high-performing environment.
- Develop and monitor team performance metrics, identifying areas for improvement and implementing strategies for growth.

**Issue Resolution and Support**:

- Oversee the efficient resolution of complex SAP S/4HANA Cloud issues, minimizing disruption to business operations.

**Continuous Improvement**:

- Proactively identify opportunities for improvement within the SAP landscape, focusing on system performance, user experience, and business process optimization.

**Stakeholder Management**:

- Act as the primary point of contact between the SAP support team and internal stakeholders (business units, IT teams, senior management).
- Ensure clear communication and alignment of priorities across all levels.

**Project Management**:

- Lead and manage SAP-related projects, including upgrades, patches, and new implementations, ensuring on-time, on-budget, and within-scope delivery.

**Best Practices and Compliance**:

- Champion compliance with internal policies, industry standards, and regulatory requirements.
- Stay up-to-date on the latest SAP S/4HANA features and functionalities, recommending process improvements and effectively communicating changes to users.

**Vendor Management**:

- Coordinate with external vendors and consultants for support and project activities.
- Manage contracts and Service Level Agreements.

QUALIFICATIONS
- Bachelor's Degree in Computer Science, Information Technology or equivalent field.
- Sound knowledge across SAP functional areas specifically for FI/CO, MM and SD.
- Proven track record in project management and continuous improvement initiatives.
- Excellent problem-solving, communication, and stakeholder management skills.
- SAP certification(s) is a plus.

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