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Program Manager, Device Hardware Assets

1 month ago

Seremban, Malaysia Afterpay Full time

**Company Description**:

- Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
- So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
- Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

We are in search of a Device Hardware Asset Program Manager to lead our hardware device asset management operations. This role is centered around equipping our teams with the essential hardware required for innovation. Your responsibilities will encompass the management of a broad spectrum of assets, including Square Hardware device prototypes, accessories, tablets, PCBAs, and components, from the beginning of their lifecycle to their end of life destruction. Your duties will extend to the oversight of inventory storerooms, space planning, budgeting, shipping logistics, adherence to import/export compliance, coordination with third-party logistics (3PL), and security and secrecy practices. You will report to the Hardware Program Manager who leads the Program Coordination and Device Room functions. This role is a hybrid position, allowing for a mix of remote and onsite work. When working onsite, you will primarily be based at our beautiful Oakland office.

You Will:

- Manage all facets of our Device Room operations, which includes device orders, ensuring timely fulfillment, coordinating shipping logistics, maintaining storeroom organization, overseeing device maintenance, managing inventory, facilitating the secure disposal of devices and materials, and budget. You will also supervise the work of device room specialists and participate in hands-on work.
- Oversee on-site and off-site inventory management which includes accurate tracking of assets, maintaining secure storage, conducting periodic reconciliation to ensure control of assets and data integrity, and coordinating the safe transport of hardware throughout the assets' lifecycles.
- Ensure we have the necessary rooms and staff to store prototype devices and materials. Assess both internal and 3PL warehouse solutions to improve storage and order fulfillment.
- Have vision and strategy to develop and implement a strategic roadmap for ongoing improvements and initiatives that will ensure our team is frictionlessly equipped with the required hardware and that the developer experience is enhanced.
- Innovate and implement scalable tools and processes such as introducing a Hardware Asset Management (HAM) system; define and monitor key metrics and KPIs.
- Form internal and external partnerships; manage vendor relationships.
- Adhere to international shipping compliance regulations, including those related to customs procedures, export restrictions, and the transportation of dangerous goods. Resolve logistics challenges.

**Qualifications**:
You have:

- 5+ years of relevant experience in program or project management experience
- Experience with hardware asset management, including managing various configurations of engineering prototype units in consumer electronics. Excellent verbal and written communication skills.
- The physical capability to occasionally lift and carry items weighing up to 40 pounds and up to 10 pounds more frequently.
- Ability to travel internationally up to ~8% of the time.

Even better:

- Experience in stockroom and inventory management, shipping, and receiving within a tech environment.

**Additional Information**:
Zone A: USD $122,900 - USD $184,300
Zone B: USD $116,700 - USD $175,100
Zone C: USD $110,600 - USD $165,800
Zone D: USD $104,500 - USD $156,700

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including com

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