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Call Centre Service Officer

4 weeks ago

Kota Tinggi, Malaysia R Logic Sdn Bhd Full time

To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

Job Requirement
- Has strong sense of responsibility, independent and customer friendly.
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Possess good telephone etiquette with a smiley voice.
- Good communication and interpersonal skills.

**Salary**: From RM2,800.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

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