Associate, HR Service Center
6 days ago
Proven effective concierge service combined with agility at surpassing customers' expectations for a broad scope of requests utilizing powerful collaboration.
- Proven effective concierge service combined with agility at surpassing customers' expectations for a broad scope of requests utilizing powerful collaboration.
- This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion and confidence.
- This role takes ownership of the customer experience and must maintain composure in difficult situations while working independently.
- This is an analytical and exceptional customer service-focused role supporting employees and managers in the resolution of their HR matters via supporting tools and processes and by effectively collaborating across the global HR organization.
**Key Job Responsibilities**
- Resolve or escalate requests based on established resources; partner with other HR service center team members or HR groups around the world to troubleshoot resolution of all requests. Work with a sense of urgency appropriate for conditions.
- Identify at-risk/in distress customer relationships and initiate corrective action with compassion through attentiveness to human need and utilizing available tools and resources and timely escalation.
- Identify and capture customer feedback and leverage opportunities to encourage and drive improvements in team behaviors. Identify "Roadblocks" to quality customer service in Service Center processes or Abbott-wide practices or policies, and recommend improvements as input to the continuous improvement cycle.
- Meet or exceed standards for both schedule adherence and reliability.
- Incumbent must demonstrate a stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers.
Skill, Education, Experience:
- Bachelor’s Degree in HR or Business related.
- Excellent communication skills, ability to multitask, prioritize, meeting deadlines, and proactively communicating status updates.
- High level of customer focus and service excellence.
- Ability to speak in any of these languages will be an added advantage**:_Korean, Mandarin, Vietnamese, or Japanese_
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