Key Account Specialist

6 months ago

Kuala Lumpur, Malaysia Axi Full time

Key Account Specialist

**Who we **are.** Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

**Let's talk about the cool stuff you do at Axi** As a Key Account Specialist, your role is to work in the retail services department to help drive growth in the ANZ market by acquiring new clients and helping retain the existing ones.

**Your EDGE Assignment/You Will**:

- Responsible for conversion performance of ANZ market.
- Responsible for end-to-end client's conversion experience to increase NTC conversion rate.
- Responsible for proactively touching all leads as early as possible and for improving engagement rate.
- Responsible for high quality conversion that organically extends to 2nd deposit and quality trading.
- Handle Client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested.
- Solve customer's various challenges for the first-time trade, including, not limit to, registration, verification, deposit and terminal usage.
- Work closely with all internal stakeholders to improve onboarding experience of the customer and improve lifetime customer experience.
- Responsible for retention and churn performance of Bahasa Malay speaking market.
- Responsible for end-to-end client's retention experience to decrease churn rate and to increase lifetime value.
- Responsible for proactively touching all customer segmentations in strategic way to maximize entire customer portfolio - Productivity management.
- Responsible for increasing customer lifetime value by providing most adequate offer to customers -Nurturing.
- Also responsible for reactivating the dormant customers in the market.
- Actively working with marketing department to develop effective marketing campaign to decrease churn rate and to increase customer lifetime value.
- Understand entire customer lifetime journey and partner lifetime journey and Work closely with other teams in commercial to provide coherent customer experience across customer's lifetime journey.
- Adhere compliance and risk guideline while making sure excellent customer experience.

**Are you the one?**
- Excellent verbal and written communication skills in English language.
- Experience with cold calling/outbound sales/tele sales is required.
- Working knowledge of financial markets and trading required or has a great passion to develop knowledge and career in FX, CFD, and Crypto trading.
- Ability to work effectively independently and within a diverse global team.

**Axi's bag of delights**
- Competitive and attractive compensation.
- Extensive learning opportunities, such as professional training and certifications and soft skills development.
- 21 annual leave days per year.
- Health Insurance

**Axi's interview journey**
- First round of Interview with Talent Acquisition team (45 minutes).
- Second round of Interview with Hiring Managers (1 hour).

Job ID 4320147007

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