Client Success Executive
6 months ago
**Job Description**_/_**Responsibility**
- Supporting the Client acquisition, on-boarding and management team with new clients, as well as conducting the training and onboarding program for new clients to ensure they adopt WOGI’s services successfully
- Support clients with best-in-class experience by ensuring client enquiries are solved within the provided timeline. Proactively working across departments to resolve any barriers and ensure a smooth experience with assigned accounts.
- Drive overall post-sales relationship with assigned accounts including activities such as training, connecting customers to the appropriate internal resources and maintaining open lines of good communication and relationship
- Able to understand client’s requirements and utilizes in-depth knowledge of solutions and products available to advise clients on the best suitable solutions
- Liaise with the tech team to resolve client requirements and feedback
- Liaise with the business team to create case-studies and client-based communication
- Liaise with the business team and accounting team to prepare and provide purchase orders, invoices, drafting proposals/catalogue and other admin duties as assigned
- Liaise with customer support team on open cases and resolution
- Liaise with Merchant team to provide details for any upcoming demand from new/existing clients to help with forecasting for merchant stocks replenishment
- Maintaining weekly reports for each client project and to ensure every deliverable is tracked accordingly
**Requirements**:
- Natural people person - enthusiastic individual with a go-getter attitude, immediately bond with others and are able to quickly build strong relationships
- Experience in client or account management
- Have a flair for corporate sales
- Systematic and meticulous with an eye for detail
- A start-up attitude - highly collaborative and able to display roll-up-your sleeves attitude.
- Team Player with the ability to work with different functions in a fast-paced and constantly evolving environment. Able to work independently when required.
Pay: RM3,000.00 - RM5,000.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application Question(s):
- What is your expected salary?
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