Renewal Executive

4 months ago


Bayan Lepas, Malaysia Niagawan Plus Sdn Bhd Full time

Niagawan is a dynamic and growth-oriented software company that's committed to delivering exceptional value to our customers. We're currently on the lookout for a highly motivated and results-driven Renewal Executive to join our vibrant team. Your mission will be to maintain and expand our renewal rates, turning our customer base into long-term fans of our software solutions.

**Key Responsibilities**:

- Proactively contact customers with upcoming expirations to remind and engage them in renewing their software subscriptions.
- Achieve and maintain a targeted renewal rate across all existing customers
- Strategically drive up the renewal order size by encouraging upgrades and value-added services.
- Reach out to customers with lapsed subscriptions, persuasively presenting the benefits of renewing while also gathering insights on non-renewal reasons to inform our retention strategies.
- Advocate for and enroll customers in our auto-renewal program, ensuring a seamless and uninterrupted software experience.

**Requirements**:

- A proven track record in sales, customer service, or a similar field with a focus on retention and upselling.
- Exceptional communication skills, with the ability to build rapport and engage customers effectively over the phone and via digital channels.
- Strong persuasion skills, with a knack for presenting products and services in a compelling way.
- The ability to handle objections and use feedback to drive continuous improvement.
- Goal-oriented with a passion for meeting and exceeding targets.

**Why Join Us?**
- Competitive salary and incentive structure.
- Opportunity to be a part of a company that's at the forefront of technological innovation.
- Career development in a supportive and dynamic environment.

**Salary**: RM2,000.00 - RM5,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay


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