Vp - Processing

1 week ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

As part of the Global Market Operations target operating model, HSBC has created an operations hub for operations processing in Kuala Lumpur, Malaysia. The operational hub supports multiple products and legal entities and the aim is to provide end to end processing within the operational hub. The operational hub is organized geographically and by product which mirrors the structure of Global Market Operations. In addition, there are other support functions including People Development, Business Risk Control and Training.

**The Opportunity**:
Reporting to the Head of Product Operations Asset Servicing GSC, the role holder will provide leadership and operations management expertise to the Asset Services operations for Global Market Operations across multiple balance sheets adhering to all policies, risk and controls, regulatory and compliance requirements in Malaysia and drive the Strategic Projects and efficiency initiatives for Asset Services. He / She will also be required to manage senior level escalation & communication with stakeholders and clients, inclusive of people management as appropriate and actively contribute to the Asset Services harmonization’s initiative for Kuala Lumpur.

The role holder will join the Asset Services management team and will have key responsibilities including process development, risk management of KRIs and relationship management of the key stakeholders.

Currently the role will have approximately 40 FTE reporting directly/indirectly into the position.

**What you’ll do**:
**Responsibilities**:
**Financial***
- Execute on the annual budget and rolling operating plan for Asset Servicing Markets Operations in Kuala Lumpur.
- Achieve cost management targets for the business.

**Client / Stake Holder**
- Establish and maintain effective relationship with business entity colleagues in order to stay close to operational service requirements, identify areas of service improvement.
- Implement effective management and performance reporting to monitor ‘service quality’ and ensure appropriate metrics are in place to meet and exceed service standards and targets set by the respective Business entity.
- Drive rigorous and customer-centric quality initiatives to improve quality across the business.
- Ensure appropriate mechanisms are in place to identify service issues and implement effective solutions to maintain client satisfaction.
- Provide advice and guidance to Business Entity Colleagues in respect to the operations.
- Engage in regional business forums towards enhanced and accelerated transformation outcomes

**Process**
- **Co-ordination & Governance**:

- Develop and maintain a professional, high quality operational Excellence.
- Plan, direct and orchestrate the operation to ensure delivery of the business objectives.
- Managing, planning and directing the operation in line with overall business product and client service model.
- Plan, direct and orchestrate the operation to ensure delivery of the business objectives.
- Ensure most appropriate organisational structures, systems, procedures and controls are utilised in support of MSS business. Implement change as necessary to realise process improvement or enhanced product offering.
- Provide operational representation at the various regional and group committees or working groups.

**Continuous Improvement***
- Effectively support change initiatives/programmes to achieve business goals.
- Ensure process improvement methods are used consistently to achieve efficiency, leading to reduced errors and losses.
- Increase use of re-engineering and automation across end to end processes to drive efficiency.

**Audit & Control***
- Implement strong risk management environment to negate operational losses, regulatory breaches and potential fraud.
- Ensure Asset Servicing Operations maintain ‘satisfactory’ ratings from Group Internal Audit.
- Implement effective business contingency plans in line with group policies and business partner requirements.
- Support Non-Financial Risk teams as required to achieve wider Risk MSS objectives.

**People**
- Site Lead for Kuala Lumpur Asset Servicing managing a team of approx. 40+ FTE.
- Recruit and retain the best people to support business goals and objectives.
- Motivate team performance through effective communication and implementation of best practice to achieve department and business goals.
- Drive staff development through soft skills training, personal development plans and performance management reviews.
- Ensure knowledge retention in Operations through effective execution and delivery of business training.
- Plan effective cross training taking into account continuity, career progression, staff turnover and individual learning curves.
- Effectively manage staff performance, set individual / team objectives and performance targets.
- Reward and recognise service excellence and retain high staff morale through ‘celebrating success’.

  • Customer Service Officer

    3 weeks ago

    Kuala Lumpur, Malaysia Burgess Rawson Management Sdn Bhd Full time

    Execute and manage the full vacant possession (VP) processes from the preparation (before VP) to key collection. - Brief the customers on the handover process including the registration of customers in the Handover Vacant Possession (VP) Apps, handover of property, checklist, and the handover kit. - Attend to the owner for the property handover of the vacant...

  • Customer Service Officer

    1 week ago

    Kuala Lumpur, Malaysia Burgess Rawson Management Sdn Bhd Full time

    **Job Description: - ** - Execute and manage the full vacant possession (VP) processes from the preparation (before VP) to key collection. - Brief the customers on the handover process including the registration of customers in the Handover Vacant Possession (VP) Apps, handover of property, checklist, and the handover kit. - Attend to the owner for the...

  • Vacant Possession Executive

    1 week ago

    Kuala Lumpur, Malaysia Zerin Properties Urus Harta Sdn Bhd Full time

    **Job Title: Vacant Possession Executive** The Vacant Possession Executive will be responsible for executing and managing the full vacant possession (VP) processes, encompassing preparation before VP to key collection. Key responsibilities include: - Execute and manage the complete vacant possession (VP) processes from preparation (before VP) to key...

  • Vp of Luxury Travel

    3 weeks ago

    Kuala Lumpur, Malaysia Bread Advertising Full time

    The VP of Luxury Travel is a newly created role to provide personalized travel and non-travel experiences targeted towards the company’s affluent customers. He/she will lead the Luxe Concierge team to create delightful experiences across all touchpoints along the customer engagement funnel during the planning, travel, and post-travel process to ensure...

  • VP, Client Services

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hogarth Worldwide Ltd Full time

    Back to careers VP, Client Services (Malaysia/ Hyderabad) Mumbai, IndiaHogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the...

  • VP/AVP/MGR - Business Management Unit, Global Markets

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    Job Description - VP/AVP/MGR - Business Management Unit, Global Markets (250000FC)ResponsibilitiesResponsible for the preparation and accuracy of internal financial reporting for Global Markets.Monitor, track, and highlight the financial performance for GM management.Prepare GM management presentations to better reflect GM deliverables and performance.Ensure...

  • VP of Infrastructure and Operations

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Xsolla Full time

    ABOUT USAt Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to...

  • VP, Application security – Group Tech Risk

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AmBank Group Full time

    VP, Application Security – Group Tech RiskThe role is expected to perform oversight to ensure effectiveness in IT security control and IT risk management through validation and risk assessments mainly on application security scope.KEY RESPONSIBILITIESEvaluate the effectiveness of technology and security controls within the application, software delivery...

  • Senior Assistant to Global Business Leaders

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full time

    About DKSHDKSH's purpose is to enrich people's lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology.We deliver life-saving drugs to hospitals, bring high-quality products...

  • Strategic Support Associate

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full time

    About the RoleThe DKSH Group is seeking a highly skilled and experienced Executive Assistant to provide high-level administrative and strategic support to senior management, including two Global Business Line VPs in the chemical industry.Key ResponsibilitiesProvide comprehensive administrative support to management team members, primarily to 2 Global...

  • Property Executive

    1 week ago

    Kuala Lumpur, Malaysia JOBBUILDER Full time

    Job Description and Responsibilities - Attend to customers’ feedback professionally in compliance with Eco World’s service standards, offer reasonable alternatives in resolving customers’ feedback. - Monitor, follow up and prepare all necessary documentation, reports and photos for all building defective works and collaborate with other departments and...

  • VP TDM

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • VP TDM

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • VP TDM

    22 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • VP TDM

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • VP System Analyst

    22 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • VP System Analyst

    22 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Property Sales

    2 weeks ago

    Kuala Lumpur, Malaysia Windsor Gallery Hotel Sdn Bhd Full time

    Formulate, organize, and develop sales activities by identifying property trends and new market opportunities; - Meet monthly and quarterly personal sales targets set by the management; - Ensure the sales gallery and show unit(s) are in tip top condition; - Participate in any sales launching, event, roadshow, exhibition, and station at the sales gallery in...

  • VP Human Resources

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia UCSI Schools Group Full time

    Join us at UCSI Schools Group as a Talent Acquisition Manager and take on a leadership role in driving recruitment strategies, promoting organisational culture, and ensuring workforce stability.About the Job:Oversee the full recruitment lifecycle, from job postings and resume screening to interviews and onboarding.Collaborate with department heads on...

  • Instore Visual Merchandiser

    2 weeks ago

    Kuala Lumpur, Malaysia GMG Full time

    **About GMG** **Gulf Marketing Group** is one of the Middle East’s leading, family-owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands, and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education,...