Employee Services Advisor
5 months ago
**Core Responsibilities**
- Manage HR employee queries and employee data change transactions through a ticketing system into workday HCM
- Manage recruitment and post recruitment employee activities
- Meet SLA’s around Timeliness and Quality
- Has good communication skills to be able to respond to employees’ queries through tickets, chats
- Create and SOP and detailed FAQ’s around the AS-IS and To-BE process[MM1]
- Follow compliance and quality guidelines to ensure correct information is provided for all queries.
- Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined process
- Escalate high priority cases for immediate intervention Knowledge, Skills and Abilities
- Workday HRM experience
- Experience and sound understanding of the Talent Acquisition, HR processes with minimum 1-2 years of experience in managing employee queries and transactions. Passion for delivering great employee experience.
- Fluent in English and Japanese.
- Experience working with HR systems and workflow systems like SNOW, Zendesk, etc would be an added advantage.
- Strong problem-solving skills, ability to manage conflict and attention to detail
**Job Types**: Full-time, Permanent
Pay: Up to RM10,000.00 per month
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