Country Manager

4 weeks ago

Kuala Lumpur, Malaysia The Hope Branch Full time

The Country Manager is responsible for managing, leading and directing sub project teams at one of NGO focused on social work with rural community, B40s, supporting students, entrepreneurship training, and more. She or he is also responsible for planning, implementation and reporting on one or more components of different projects. The country manager liaises directly with key partners, including implementing partners, contractors, and experts to implement the project component or components. She or he also liaises with other parties such as: UN agencies, NGOs or governmental stakeholders to ensure coordination of activities, promote CARE’s work and create synergies.

The Country Manager should ensure timely and quality coordination with relevant program teams implementing activities inside the center/hub or designated geographical area.

**RESPONSIBILITIES AND TASKS**:
**Responsibility #1: Staff Management**
- Manages and supervises her or his team including setting work schedules and organizing staff deployments and leave according to program and project activities and plans
- Ensures that work procedures and if relevant standard operating procedures (SOPs) are well understood and accurately implemented
- Monitors the work of the team through regular follow up, and ensures the team produces timely reports, and key project documentation
- Ensures project components are recorded by the team e.g. beneficiaries recorded on database
- Supports her or his team members in their everyday work working through problems, advising and coaching. Supports team members resolve problems and advises on achieving effective project results
- Ensures that the team receive the required technical and logístical support.
- Provide training, guidance, and support to the staff members to effectively perform their duties and promote a strong team spirit
**Job Responsibility #2: Project Management and Implementation**
- Engage in the process of reviewing all projects being implemented.
- Provides regular reports in line with the project agreement.
- Supervises the implementation of project activities assigned to the area center
- Reports on challenges or problems that have impact on activity implementation
- Contributes to needs assessment and monitoring of the beneficiary groups and of partners
- Analyzes and evaluates beneficiaries social, economic and psychological situation and provides recommendations on services to be provided by different programs
- Analyze feedback from beneficiaries (questions and inquiries) and report back regularly
- Follows up with the case manager on referrals of beneficiaries to various services, and reports on critical cases
- Ensures that all operational work meets standards of safety and security
- Follow up on any complaints from beneficiaries and ensure that corrective actions and taken
- Creates innovative and effective solutions to problems related to organizing work flow
- Ensure that all assets are registered and maintained properly
**Job Responsibility #3**:Liaison & Coordination**
- Maintains contact with project implementation partners (referral partners; sub grantees; contractors, experts, etc.) to ensure effective performance of project partners in project implementation; Monitors implementation of any contracts or agreements with these parties
- Liaises with other interested parties and partners (UN agencies, government, other NGOs and agencies) to ensure coordination.
- A-_ **_Specialized Know How_**
- B-_ **_Education and training_**

Required: Bachelor’s degree in Community Development, Social Sciences, Business Administration or combination of relevant Education and Experience
- C-_ **_Managerial Know How_**

Involves integrating and harmonizing requirements of diverse functions in operating, support, and administrative situations. It may be exercised through consultation as well as direct action; Management requires a combination of planning, organizing, controlling, and reviewing along with direct and indirect execution.
- D-_ **_Experience_**

Required:

- 3 -5 years of experience in a similar management role in humanitarian aid context
Desired:

- Project Management, Effective follow up and planning skills
- Good knowledge in administration, HR and procurement policies and procedures
- E-_ **_Technical skills_**

Required:

- Supervisory skill;
- Project planning and budgeting and staff planning and supervision
- Good communication (with colleagues and external partners)
- Report writing skills in good English;
- Familiarity/training in participatory extension approach;
- Firm belief in teamwork, gender equality, conceptual understanding of participatory approach and sustainable development.
- Computer proficiency
Desired:

- Training & Facilitation skills.
- F-_ **_Human relations skills_**
- Consists of active practicing skills in the area of human relationships. In the work context Human Relations Skills include all capabilities that are needed to interact on a direct pe

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