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Customer Service Executive
1 month ago
Job Highlights
- Opportunity working with potential growth company
- Outstanding career development opportunities
- Start ASAP
**Responsibilities**:
- Perform administrative duties to ensure daily operations run smoothly and efficiently.
- Responsible for customer satisfaction through effective handling of customer problems and queries till resolution.
- Provide preliminary consultancy to business clients regarding available and functionality services that the platform has.
- Identify and escalate situations requiring urgent attention.
- Document update all troubleshooting and incident actions in FAQ documents.
- To undertake ad-hoc tasks as and when assigned.
- Document business client's feedback/suggestion to appropriate internal team.
- Research questions using available information resources.
- Running reports to analyze common complaints and problems.
- Bilingual in Mandarin and English to communicate with Mandarin-speaking counterparts.
**; Requirements**:
- **Job Requirements**:
- We are looking for creative individuals who can think on their feet and possess vast amounts of patience.
- Knowledge in Architecture and Interior Design will be added advantage.
- Fresh graduates are encouraged to apply.
- Proficiency in English, Bahasa Malaysia, and Mandarin will be added advantage.
- Excellent communication skills.
- Customer-oriented, stress tolerance, and cool-tempered.
- Attention to detail, self-starter, able to work independently with minimum supervision.
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