Quality Coach

**About the job** The Swim Starter is a Singapore-based company in search of a reliable and trustworthy swimming coach to join our team. Our primary focus is ensuring the safety of children in the water, and we are dedicated to delivering top-quality, standardized training experiences. The responsibilities of a swimming coach entail assessing swimmers'...

**Job Title**:Korean Transition Specialist & Language Coach** **Job Location: KL, Malaysia** **Trainer Qualification/Criteria**: - **Work Experience**: Min. 1 Year as SPEs or current role as Process Specialist (SME, Trainer, QA, Communication coach) - Willingness to provide coaching & feedback through transaction audits - Should be a native speaker of the...

**Job Title**:Korean Transition Specialist & Language Coach** **Job Location: KL, Malaysia** **Trainer Qualification/Criteria**: - **Work Experience**: Min. 1 Year as SPEs or current role as Process Specialist (SME, Trainer, QA, Communication coach) - Willingness to provide coaching & feedback through transaction audits - Should be a native speaker of the...

**Trainer Qualification/Criteria** - Work Experience: - Min. 1 Year as Senior Process Executive or current role as Process Specialist (SME, Trainer, QA, Communication coach) - Willingness to provide coaching & feedback through transaction audits - Should be fluent in Korean and English - Basic Understanding of Quality Tools - Open to work as per the teams...

**Work mode**: Can work from home now /Hybrid **Tenure**: 1 year contract, renewable **Qualification / Criteria**: - Open to work as per the teams core shift / Market hours - Preferable to have Korean Language certificates (TOPIK L5, L6), non-native Korean speaker - Preferred Criteria - Ability to manage multiple stakeholders - Ability to work as an...

**Work mode**: Can work from home now /Hybrid **Tenure**: 1 year contract, renewable **Qualification / Criteria**: - Open to work as per the teams core shift / Market hours - Preferable to have Korean Language certificates (TOPIK L5, L6), non-native Korean speaker - Preferred Criteria - Ability to manage multiple stakeholders - Ability to work as an...

Assistant Manager, Contact Centre Quality & Resolution **Responsibilities**: **Quality Assurance** - To conduct staff coaching & monthly QA discussion - To conduct call calibration session - To formulate and enhance quality monitoring guidelines including TL coaching - Any other task as assigned **Resolution** - Responsible for handling escalation for...

**Additional Information** Malaysian Only **Job Number** 23196075 **Job Category** Housekeeping & Laundry **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest...

**ROLE**: QUALITY ANALYST **CAMPAIGN**:IEIT **DUTIES AND RESPONSIBILITIES**: 1. Monitor Technical Support Agents' transactions to ensure accuracy and adherence to documented guidelines and handling procedures. 2. Ensure that Technical Support Agents consistently deliver optimal service. 3. Provide ongoing coaching, mentoring, and development to help...

**OVERALL PURPOSE OF JOB** The responsibility of the Quality Analyst performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required **DUTIES AND RESPONSIBILITIES**: - Performs quality inspection, documents findings by following...

**Additional Information** Malaysian Only. **Job Number** 24166886 **Job Category** Reservations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks,...

Provides structured and timely recommendations; verbal and/or written feedback to the advisors. - Conduct Calibration sessions in sync with the Delivery and QA team - Develop, Recommend and monitor corrective and preventive actions - Identify training requirements and coaching - Prepare Daily/Weekly reports - Develops and conducts briefings for the targeted...

**Job Number** 24056695 **Job Category** Rooms & Guest Services Operations **Location** W Kuala Lumpur, No. 121, Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

**Requirements** - Proven experience in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice channels - Strong understanding of call center operations, customer service best practices, and multi-channel support dynamics. - University education or diploma, preferably in a related...

Overview: Assists with quality and training oversight for a specific site or LOB. May conduct or ensures quality monitoring and coaching tasks are performed by assigned quality staff. May conduct or schedule training as required for LOB. Working supervisor with some authority for personnel actions. May require a bachelor's degree in area of specialty....

Overview: **Position Summary**: The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across multiple locations. Oversees Transaction Monitoring requirements, and/or Sales Verification (as applicable), and is responsible for ensuring continuous training of employees based on client,...

**Additional Information** Malaysian **Job Number** 23149650 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

**Job Number** 23156621 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is responsible for...

**Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...

**Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...