Quality Coach

**About the job** The Swim Starter is a Singapore-based company in search of a reliable and trustworthy swimming coach to join our team. Our primary focus is ensuring the safety of children in the water, and we are dedicated to delivering top-quality, standardized training experiences. The responsibilities of a swimming coach entail assessing swimmers'...

**Job Title**:Korean Transition Specialist & Language Coach** **Job Location: KL, Malaysia** **Trainer Qualification/Criteria**: - **Work Experience**: Min. 1 Year as SPEs or current role as Process Specialist (SME, Trainer, QA, Communication coach) - Willingness to provide coaching & feedback through transaction audits - Should be a native speaker of the...

**Job Title**:Korean Transition Specialist & Language Coach** **Job Location: KL, Malaysia** **Trainer Qualification/Criteria**: - **Work Experience**: Min. 1 Year as SPEs or current role as Process Specialist (SME, Trainer, QA, Communication coach) - Willingness to provide coaching & feedback through transaction audits - Should be a native speaker of the...

**Trainer Qualification/Criteria** - Work Experience: - Min. 1 Year as Senior Process Executive or current role as Process Specialist (SME, Trainer, QA, Communication coach) - Willingness to provide coaching & feedback through transaction audits - Should be fluent in Korean and English - Basic Understanding of Quality Tools - Open to work as per the teams...

**Work mode**: Can work from home now /Hybrid **Tenure**: 1 year contract, renewable **Qualification / Criteria**: - Open to work as per the teams core shift / Market hours - Preferable to have Korean Language certificates (TOPIK L5, L6), non-native Korean speaker - Preferred Criteria - Ability to manage multiple stakeholders - Ability to work as an...

**Work mode**: Can work from home now /Hybrid **Tenure**: 1 year contract, renewable **Qualification / Criteria**: - Open to work as per the teams core shift / Market hours - Preferable to have Korean Language certificates (TOPIK L5, L6), non-native Korean speaker - Preferred Criteria - Ability to manage multiple stakeholders - Ability to work as an...

**Job Number** 23117254 **Job Category** Spa **Location** W Kuala Lumpur, No. 121, Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Advise employees on general property information, in-house groups, policy changes, or other pertinent...

The District Coach leads a few stores within a region, ensuring the company strategies and KPIs are met. This entails leading and developing the restaurant store managers and assisting them to operate at a higher level to drive business results. The District Coach is accountable for meeting performance targets and having all stores in their area meet...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

Assistant Manager, Contact Centre Quality & Resolution **Responsibilities**: **Quality Assurance** - To conduct staff coaching & monthly QA discussion - To conduct call calibration session - To formulate and enhance quality monitoring guidelines including TL coaching - Any other task as assigned **Resolution** - Responsible for handling escalation for...

30663 | Customer Services & Claims | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent **Job Summary** **Key Responsibilities** - Provides actionable data and feedback to Customer Service Associates/Team Leads and managers. - Accompany evaluations with meaningful and constructive feedback identify potential corrective or prevention...

**Additional Information** Malaysian Only **Job Number** 23196075 **Job Category** Housekeeping & Laundry **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest...

**ROLE**: QUALITY ANALYST **CAMPAIGN**:IEIT **DUTIES AND RESPONSIBILITIES**: 1. Monitor Technical Support Agents' transactions to ensure accuracy and adherence to documented guidelines and handling procedures. 2. Ensure that Technical Support Agents consistently deliver optimal service. 3. Provide ongoing coaching, mentoring, and development to help...

**OVERALL PURPOSE OF JOB** The responsibility of the Quality Analyst performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required **DUTIES AND RESPONSIBILITIES**: - Performs quality inspection, documents findings by following...

**Your role at Exness**: You will be responsible for all types of training and quality assurance within the company, as well as participation in process improvements that support continuous improvement in the organization. Quality assurance includes monitoring and analyzing the interactions between support and clients to ensure customer support team members...

Provides structured and timely recommendations; verbal and/or written feedback to the advisors. - Conduct Calibration sessions in sync with the Delivery and QA team - Develop, Recommend and monitor corrective and preventive actions - Identify training requirements and coaching - Prepare Daily/Weekly reports - Develops and conducts briefings for the targeted...

**Additional Information** Malaysian Only. **Job Number** 24166886 **Job Category** Reservations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks,...

**Job Number** 24056695 **Job Category** Rooms & Guest Services Operations **Location** W Kuala Lumpur, No. 121, Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

**Requirements** - Proven experience in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice channels - Strong understanding of call center operations, customer service best practices, and multi-channel support dynamics. - University education or diploma, preferably in a related...

Overview: Assists with quality and training oversight for a specific site or LOB. May conduct or ensures quality monitoring and coaching tasks are performed by assigned quality staff. May conduct or schedule training as required for LOB. Working supervisor with some authority for personnel actions. May require a bachelor's degree in area of specialty....