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Korean Transition Specialist

7 months ago

Kuala Lumpur, Malaysia Cognizant Full time

**Work mode**: Can work from home now /Hybrid

**Tenure**: 1 year contract, renewable

**Qualification / Criteria**:

- Open to work as per the teams core shift / Market hours
- Preferable to have Korean Language certificates (TOPIK L5, L6), non-native Korean speaker
- Preferred Criteria
- Ability to manage multiple stakeholders
- Ability to work as an individual contributor
- Experience in devising and implementing projects to improve the agent capabilities

**Roles and Responsibilities**:

- Facilitate Training for the New Hires:

- Voice and Accent
- Cultural Training
- Soft Skills Training
- Customer Experience
- Coach and motivate agents for better customer satisfaction through better communication and customer care skills
- Coordinate with the stakeholders regarding the performance / improvement of agents that have been coached
- Conduct communication screening for recruitment
- Refresher training based on TNI/TNA
- Modify / Develop Client Centric training material
- Doing Quality audits and share feedback
- Maintaining the highest level of quality in operations ensuring adherence to all the linguistics parameters per the norms

**About Cognizant**:
**#LI-CTSAPAC