Customer Onboarding Officer

2 weeks ago


Brickfields, Malaysia INSTAPAY TECHNOLOGIES SDN. BHD Full time

Help new Instapay customers complete documentation, explain product features and benefits and to generally enable them to get started on Instapay mobile platform for transactions.
- Responsible for building rapport and relationships with the customers in a professional manner.
- To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.
- To be part of team setting up help desks at customer workplace for resolution of customer queries.
- To ensure customer’s requests, enquiries and complaints are attended and responded in a timely manner, and to provide first call resolution.
- To handle registration, KYC process and enquiries efficiently, courteously and professionally.
- To be part of and contribute to a good co-working and team environment and support other colleagues in delivering a good customers service to Instapay customers.
- Complying with Instapay’s Core of Standard behavior.

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,000.00 - RM2,200.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (required)

License/Certification:

- driving/motorcycle license (required)



  • Brickfields, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **ROLE: Customer Service Executive (English Speakers) PROJECT: Social Media** **INTAKE DATE**: 8 April 2024 **LOCATION**: - KL Sentral **JOB SCOPE**: - Handle and assist customers’ general inquiries via chat support systems for social media eg, FB, Insta. - Taking ownership to solve challenges faced by customers and clients' partners. - Exceeding...


  • Brickfields, Malaysia Info Tech Systems Integrators (M) Sdn Bhd Full time

    **Main Responsibilities** - Provide Software technical assistance, troubleshoot and resolve issues - Perform data migration works - Conduct product (Software) training to end users - Resolve customer technical issues in a timely & professional manner - Involve in ad-hoc projects, pre-implementation discussions **Job Requirements** - At least 1-2 years of...

  • Customer Service

    5 days ago


    Brickfields, Malaysia Multi Builders Sdn Bhd Full time

    **Location: KL Sentral (Accessible by LRT, MRT, KTM, Monorail)** **Job Descriptions**: - Responds to customer inquiries, concerns and requests regarding all products and services. - Answer customer inquiries regarding products and service questions; suggest information about other products and services. - Inform customers of sales promotions and services,...

  • Customer Support

    7 hours ago


    Brickfields, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **ROLE: Customer Service Executive (English Speakers) PROJECT: Social Media** **INTAKE DATE**: 8 April 2024 **LOCATION**: - KL Sentral **JOB SCOPE**: - Handle and assist customers’ general inquiries via chat support systems for social media eg, FB, Insta. - Taking ownership to solve challenges faced by customers and clients' partners. - Exceeding...


  • Brickfields, Malaysia ManpowerGroup Full time

    **Office 365 Technical Consultant / Technical Advisor** **Position Summary** **The role of Office365 Technical Consultant** Must be experienced, having a strong technical problem solving skills in Operating systems or Servers, SharePoint & Exchange experience will be an added advantage. Additionally, experience working with a different environment as a...


  • Brickfields, Malaysia CITI HOTEL KL SENTRAL SDN BHD Full time

    The 1st point of contact for our clients. - To handle telephone calls reception duties & admin matters. - To manage the front office reception area. - To coordinate all incoming or outgoing mails despatching and courier documents - To attend to all inquiries from customers /visitors before directing them to the respective personnel. - To provide general...


  • Brickfields, Malaysia Multi Builders Sdn Bhd Full time

    Location : KL sentral, Kuala Lumpur - Working days : Monday to Friday - Working hours : 9 Am to 6 PM - Start Date : 15 April 2024 - Contract period: 4 months **Job Scope**: - Overseeing the daily operations office Kuala Lumpur from soft services to hard services and ensuring that all facilities and equipment's are in good working order - Coordinate with...


  • Brickfields, Malaysia ManpowerGroup Full time

    **Customer Service Advisor** - Schedule audits for Clients, Propose audits and confirm Audits - Centre point of liaising for ISO audit - Scheduling, dates, invoicing - Experience from Customer Service line, ERP systems - Oracle will be helpful - Knowledge in ISO know what is it, deal with external clients - Fluent in English / Indonesia **Key...


  • Brickfields, Malaysia SKILL QUOTIENT RESOURCES SDN BHD Full time

    **Key Account Executive** Position: Key Account Executive Office: Onsite - Plaza Sentral, KL Sentral. Work Hours: Mon - Fri, Office Hours. Nationality**:Malaysian only**. We are looking for a proactive Key Account Executive to manage customer relationships. This role is suitable for those who want to venture into Business Development and After Sales...


  • Brickfields, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **LOCATION**: - KL Sentral (based in office) **JOB SCOPE**: - Taking ownership to solve challenges faced by customers and clients' partners. - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA - Understanding scenarios, making decisions, and suggesting...


  • Brickfields, Malaysia Ant Force Sdn Bhd Full time

    Office location: KL Sentral Working hour: 24/7 rotate shift 9 hour per day, 5 day per week Salary Range: RM4000 Basic salary + RM500 Fixed allowance + RM200 Night shift + RM300 KPI **Responsibility** - Able to work as a team and can speak courteously. - Improving Customer Experience. - Respond to customer’s feedback and solve their issue. Pay:...


  • Brickfields, Malaysia Growthfn Sdn Bhd Full time

    Job Title: Japanese Speaker - Customer Service (Special Project) Location: Kuala Lumpur Sentral, Malaysia. - Salary: RM12,000 - Language: Japanese + Eng (B2) (JAPANESE is mandatory) - Joining date: ASAP or with Notice period - Experience in emergency response or high-stress emergency communication center environments. - Ability to clearly communicate with...

  • Immediate Hiring

    1 day ago


    Brickfields, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **JOB SCOPE**: - Handle and assist customers’ general inquiries via chat support systems for social media eg, FB, Insta. - Taking ownership to solve challenges faced by customers and clients' partners. - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and...


  • Brickfields, Malaysia Aisling Consulting Full time

    _**GET A CHANCE TO WORK WITH BANKS, IT COMPANY & MNC!**_ **Responsibilities**: - Attend Customer issues onsite/remote. - Troubleshooting issues PC/Laptop user using Software - Troubleshooting MS Office (Outlook, Word, Excel) - Reimage Laptop/PC - Installing Driver Printer - Solve all the issue by ticket given - Experience in all computer parts -...


  • Brickfields, Malaysia Abhidi Solution Private Limited Full time

    Hi Hope you are doing well! I am **Mehamjot Kaur** and responsible for talent acquisition at my company **Abhidi Solution**. I want to attract your attention to a job opportunity I am hiring these days for. In case you are looking for your next gig or just exploring the local job market, the below may be right for you. **About the Opportunity**: Our...

  • VIP Customer Service

    Found in: beBee jobs MY - 1 week ago


    Unit -, Level , Q Sentral a, Jalan Stesen Sentral Kuala Lumpur Sentral Brickfields WP Kuala Lumpur Malaysia Eternal Entertainment Enterprise Full time

    Utilize WhatsApp and other channels to gather contact information of lost users and add them back to the platformInitiate and maintain contact with users through various means, such as voice communication, daily chat, and game interaction, to enhance user activity and loyaltyDaily maintenance and tracking of user interactions, guiding users to actively...

  • VIP Customer Service

    Found in: beBee S MY - 1 week ago


    Unit 25-10, Level 25, Q Sentral 2a, Jalan Stesen Sentral 2 Kuala Lumpur Sentral Brickfields WP Kuala Lumpur Malaysia 50470 Eternal Entertainment Enterprise Full time

    Utilize WhatsApp and other channels to gather contact information of lost users and add them back to the platformInitiate and maintain contact with users through various means, such as voice communication, daily chat, and game interaction, to enhance user activity and loyaltyDaily maintenance and tracking of user interactions, guiding users to actively...