Gbs - Employee Relations Specialist

3 weeks ago

Kuala Lumpur, Malaysia Kerry Full time

**About Kerry**:

- Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

**About the role**:
Employee Relations Administrator in the Tier 1 Employee and Manager Support Section of the Global Business Centre, you will play a key role in ensuring administration underpinning all Employee Relations processes is completed accurately and on time and manage all tier 1 queries through to resolution or escalation.

**Key responsibilities**:

- Providing advice and support to our Employees and People Managers on all basic Employee Relations process queries
- Identifying and escalating to the Tier 2 Specialists, cases that are sensitive or complex or could carry extra risk or exposure to business
- Support the formal case cycle and help to coordinate the case management process using the required technology and methods of communication.
- Monitoring and reporting on KPIs, raising issues for follow up with the HR Advisor and People Managers where appropriate.
- Ensuring a positive experience for all Employees and People Managers, even when processes and situations are challenging ones, by maintaining respect for individuals and delivering excellent customer service at all times
- Ensuring all Tier 0 (self-service) information and guidance is up to date, relevant and accessible to all Employees and People Managers, by making legislative and statutory updates to existing Knowledge base articles as and when requested
- Ensuring high quality collaboration with all other Administrators, including cross functionally, to ensure best practice, aligned and consistent services are delivered
- Providing administrative support and assistance to Employee Relations Specialists, our COE partners and HR Business Partners

**Qualifications and skills**:

- 1-2 year experience
- Good to have knowledge of relevant employment law and local regulations, GDPR and data privacy laws, employee relations case law, disciplinary, grievance and long-term absence best practises etc.
- Working knowledge of ServiceNow or similar case management system
- Comfortable with EU Shift
- Team player, detail oriented with eager to learn

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