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Customer Service Representative
4 weeks ago
**POSITION - Customer Service Retail Support - Cantonese Speaking**
**LANGUAGE - Cantonese + English Speaker**
**JOB TYPE - Permanent Position - Open for Local Malaysian**
**TIME WORKING - Operation Hour 9am - 12am ( 8 Hours Working ) No shift after 12am**
**SALARY RANGE - RM 4,000 With Fresh without experience & with experience**
***:
**DUTIES AND RESPONSIBILITIES**:
- Provide primarily customer service-based chat support to the client’s customers.
- Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
- Accurately record and update customers’ cases into the client’s CRM and trackers following appropriate processes.
- Provide accurate and understandable information to all customers and support partners.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
- Ensure all follow ups are done in a timely manner.
- Maintain high level of customer satisfaction whilst maintain a professional manner.
- Be familiar with all policy, processes, and product knowledge and escalation paths.
- Remain polite, patient, and courteous with customer throughout the experience.
- Ensure the end-to-end experience for all customers is at a high level of customer satisfaction.
**Requirements: -**
- Minimum 1 year experience in Customer Service (Telecommunications)
- Must be able to communicate well in Cantonese
- English should be fluent
- Intake 17th July 2023
**Salary**: From RM4,000.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- KL Sentral: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (required)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Cantonese (required)
- English (required)
Expected Start Date: 07/17/2023
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