Customer Service Representative

4 weeks ago


Brickfields, Malaysia eTeam Workforce Full time

**POSITION - Customer Service Retail Support - Cantonese Speaking**

**LANGUAGE - Cantonese + English Speaker**

**JOB TYPE - Permanent Position - Open for Local Malaysian**

**TIME WORKING - Operation Hour 9am - 12am ( 8 Hours Working ) No shift after 12am**

**SALARY RANGE - RM 4,000 With Fresh without experience & with experience**

***:
**DUTIES AND RESPONSIBILITIES**:

- Provide primarily customer service-based chat support to the client’s customers.
- Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
- Accurately record and update customers’ cases into the client’s CRM and trackers following appropriate processes.
- Provide accurate and understandable information to all customers and support partners.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
- Ensure all follow ups are done in a timely manner.
- Maintain high level of customer satisfaction whilst maintain a professional manner.
- Be familiar with all policy, processes, and product knowledge and escalation paths.
- Remain polite, patient, and courteous with customer throughout the experience.
- Ensure the end-to-end experience for all customers is at a high level of customer satisfaction.

**Requirements: -**
- Minimum 1 year experience in Customer Service (Telecommunications)
- Must be able to communicate well in Cantonese
- English should be fluent
- Intake 17th July 2023

**Salary**: From RM4,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Cantonese (required)
- English (required)

Expected Start Date: 07/17/2023



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