![Powerod Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Administrative Assistant
3 weeks ago
**Responsibilities**:
- Minimum one year experience in order processing or customer service. Fresh graduate are welcomed to apply
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Process online orders daily to meet the delivery deadline.
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
- Liaise with respective operations team for issues, follow-up and actions
- Establish and maintain good working relationships with clients/customers
- Demonstrate basic knowledge in customer service principles and practices
- Proven basic knowledge in CRM, SAP and call center/customer service environments
- Proven ability in multi-tasking and prioritizing workload
- High attention to detail, follow-through and accuracy
- Proficient in office productivity tools (e.g. Excel, Word and PowerPoint)
- Good in local language and ideally in English, both written and spoken
- Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
- Able to handle highly sensitive and confidential information with integrity
**Salary**: RM1,226.58 - RM2,766.61 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Administration: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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