Client Support Specialist

7 months ago


Subang Jaya, Malaysia HealthMetrics Full time

**Summary**:
**Contract Role**: 24 Months (renewable)

**Salary Range**: RM2000-RM3000
Rotating shift including weekends and public holidays
5 days work, 2 days off

Job Responsibilities
- Processing of non-medical non-panel reimbursement claims/emergency outpatient guarantee letters/emergency inpatient initial guarantee letters submitted by relevant stakeholder as and during assigned night shifts.
- Attend to all incoming queries through the company’s communication channels (HealthMetrics portal and etc) from service providers or corporate clients
- Understand the stakeholders’ needs, clarify information, investigate and conduct research for every issue that arise, and provide solutions and/or alternatives
- Support stakeholders on operational matters that includes system training, troubleshooting support, and any relevant matters
- Record and escalate follow up requests, queries, and complaints to the respective CSS
- Any tasks required by Management from time to time

**; Requirements**:
- At least 1- 2 years of experience handling customer service
- Must be available to work on rotational shifts including public holidays and weekends
- Track record of over-achieving quota
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize and manage time effectively
- Strong phone contact handling skills and active listening
- Ability to stay calm when customers are stressed or upset
- A positive attitude, energetic approach, and self-motivation are all essential



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