Shipping and Order Management, Team Lead

1 week ago


Petaling, Malaysia Perkin Elmer Sdn Bhd Full time

**Offer description**:
Permanent contract Full Time

**Job Description**:
Manage and lead Customer Care Department; Planning, evaluate and understand internal and external customer needs by providing efficient and quality Sales and Service delivery ensuring Logistic, Import and Export customs clearance, ITC compliance and implementing continue process to achieve organization objectives.

The Team Leader will be responsible for the day to day activities of the Customer Care Team, in particular the maintenance of the escalation process and the consistency of internal processes, to ensure efficiency, effectiveness and correctness of commercial transactions. He or she will also to take ownership and manage the operational metrics and proactively train and coach for continuous improvement in delivering Sales & Service business results.

The Team Leader is responsible for developing local Orders and Sales forecasting process, driving Backlog execution and AR/Collections follow-up in support of business drive Sales productivity and meeting AOP. Work with the Manufacturing and Finance and local Sales team to drive sales operational excellence in order preposition and delivery.

Lead CC Service Team in utilization Service Max system; Support all customer and engineers request such as generating work orders, service and contract quotations, billables, place orders, create 3rd party purchase orders, create delivery orders and issuing invoice to customer timely and meeting service business operation requirement.

Job Requirements:
Bachelor’s Degree Sales/Marketing/Business Administration or any related discipline

More than 8 years’ experience in the position supporting in order management and work with commercial team.

Demonstrate competency in managing small teams and be capable of working in a diverse cultural and functional group.

Experience with air cargo, customs process and logistics requirements

Proactive mindset, action oriented, developed sense of responsibility, tasks ownership and ability of problem solving through to resolution.

Good communication and presentation skills.

Good in MS Office skills, especially in Excel

**Requirements**:

- Minimum education level: Bachelor´s Degree
- 8 years of experience
- Idioms: English ,Malay
- Knowledge: Microsoft Excel, Open Office
- Driver's license: Car
- Availability to travel: No
- Availability of change of residence: No
- People with disabilities: Yes



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