Key Account Manager

2 weeks ago

Subang Jaya, Malaysia EcoLab Full time

Ecolab is seeking a **Key Account Manager** to help grow our Institutional business, which offers comprehensive chemical products and solutions to meet the needs of customers across the foodservice and hospitality industries. Customers include restaurants, hotels, schools, long-term care facilities, and more. You will serve as the face of Ecolab, providing recommendations on advanced cleaning and sanitation processes and programs that drive a positive guest experience and create cleaner, safer, and healthier environments.

**What’s in it For You**:

- Be challenged and gain recognition as you provide unparalleled expertise and a comprehensive set of cleaning and sanitation solutions
- Carve out a long term, advanced career path in sales/service, corporate accounts, or management
- Comprehensive benefits packages in line with market and industry standards
- Flexible, independent work environment where you will plan your own schedule
- Access to best in class resources, tools, and technology
- Receive a company vehicle for business and personal use
- Enjoy a paid training program allowing you to learn from successful professionals
- Comprehensive benefits packages in line with market and industry standards
- Grow your income as you drive sales

**What You Will Do**:

- Manage the Key Accounts portfolio ensuring delivery of objectives in terms of growth and exceeding the budgeted target.
- Develop customer specific strategies and strong relationships with customers to get deep, high and wide into their organization.
- Manage portfolio of existing clients, leading customer negotiations and reviews, including contractual terms and conditions, KPI’s, pricing and product mix management, and contract renewals.
- Work very closely with field teams to ensure commitment delivery at every key account as per agreed contractual KPI's.
- Drive innovation at key account customer sites with a view to adding value and improving gross margin.
- Comply with Global reporting requirements in a timely manner.
- Follow Corporate protocol and processes for prospecting, structuring deals and gaining approval to allow for final proposal.
- Develop strong peer networks across field sales, distribution and business support organizations.
- Act as Ecolab brand ambassador, focused on cleaning and safety, water, sustainability, efficiency and innovation.

**Minimum Qualifications**:

- Bachelor’s Degree
- 4 years of outside sales experience
- Willing to be on call during off hours and weekends
- Must have a valid driver's license and acceptable Motor Vehicle Record

**Preferred Qualifications**:

- Bachelor’s Degree in any field.
- Minimum 5 years of experience in a business-to-business field sales environment.
- Fluent in English and Malay.
- Strong customer service skills and integrity with extraordinary ability to develop relationships with senior customer decision makers within chain accounts.
- Excellent interpersonal and communication skills.
- Sound commercial business understanding, incl. financial acumen, analytical ability.
- Strong problem solving skills with the ability to understand what the customer needs.
- Good organization and planning skills with a high attention to detail.
- Ability to use technology and analysis tools (Customer relationship management software, Excel, PowerPoint).

**Our Commitment to Diversity and Inclusion**

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

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