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HR Services Specialist

1 month ago

Kuala Lumpur, Malaysia Baker Hughes Full time

**Do you enjoy being part of a successful team?**

**Would you like to develop world-class HR skills?**

**Join our HR Shared Services team**

Our Human Resources Team is provides a best in class service to our employees and global organization. We provide support for day to day and operational issues and procedures. Our team partners with the business to provide reporting insight and to continuously improve our processes and performance.

**Partner with the best**

As a HR Services Specialist, you will work within the Global Delivery Center Team and will report to our Team Lead. You will involves providing support to HR related request such as general policy queries and related employee life cycle actions.

As a HR Services Specialist, you will be responsible for:

- Demonstrating high proficiency in HR processes, policies, standard operating procedures and administer day-to-day HR related transactions
- Providing customer service support by escalating complex queries to appropriate owner inside or outside of HR
- Monitoring queue in case management tool, self-assign cases appropriately and log each query in accordingly
- Supporting Data Integrity initiatives in all HR Systems
- Communicating and sharing processes, policies, and other relevant documentation to employees needed to resolve the query/ issue

**Fuel your passion**

To be successful in this role you will:

- Have Diploma or Bachelor’s Degree in Human Resources or Social sciences background
- Have good experience in a corporate HR support or client services role or gained via an internship
- Have good analytics, business and financial acumen with the ability to analyze complex data, draw conclusions and offer recommendations
- Be a customer focused with the ability to provide remote HR support via Global HR Center
- Have ability to handle sensitive situations and maintain a high level of confidentiality
- Have familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs
- Have working knowledge of service request management tools, MS Office, Workday, Neocase, SAP and other HR tools
- Be able to work from 8pm to 5am, Malaysia time (Monday - Friday)

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Working on hybrid model from home and work location
- Working flexible hours - flexing the times you work in the day

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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