Telemarketer (Supporting Sg)

7 days ago

Petaling Jaya, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time

**JOB SCOPE**:

- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both Existing to Bank and New to Bank client.
- Collect Client information as needed to serve client and close sales and follow through according to the verification matrix.
- Work closely with team leader to develop and implement sales plan to achieve targets and drive client engagement.
- Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration.
- Optimize the usage of Diallers and Lead management system to drive greater performance.
- Ensure a full understanding of the risk and control environment in area of responsibility.
- Work with operations team (where needed) to ensure that client requests are fulfilled.
- Develop a deep understanding of various products offered and process as relevant.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Support fulfilment of online leads where applicable. E.g. online form drops offs.
- Ensure prompt and timely call backs are made to clients as committed.
- Support deepening and acquisition within personal client segment.
- Drive adoption of digital offerings as part telesales conversations.
- Ensure all relevant dispositions and notes are updated in system.
- Closure and wrap up done as per set standards.
- Achieve sales target as applicable.

**REQUIREMENTS**:

- 1 - 2 years of experience in sales or service is preferred. Prior experience in Telesales / Inbound sales is a plus but not necessary
- Required language: Proficient in English (both written and spoken)

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM4,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift

Application Question(s):

- What is your expected salary?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- TeleMarketing: 1 year (preferred)

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