Process Associate

4 months ago


Kuala Lumpur, Malaysia FIND Full time

**Job description**
- Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Job Requirements**
- Required language(s): English & Korean language
- Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.
- Applicants must be willing to work on 24/7 rotational shifts (Where Applicable)
- Each Shift consists of 9 working hours included 1-hour break-time

**Benefits**
- 5 working days
- 2 week accommodation
- One-way Flight ticket
- Medical Allowance (Inclusive coverage for your direct family member)
- EPF & SOCSO will be provided
- Attractive Annual Leave
- Walking distance to office - Shelter nearby LRT / KTM Station
- Dental Allowance

**Job Types**: Full-time, Contract
Contract length: 24 months

**Salary**: RM8,500.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- Korean and English (required)


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