Manager, Complaint Handling, Bcm

Job OverviewOriental Material Handling is a leading provider of material-handling equipment, systems, and solutions with its headquarters in Taiyuan, China. In 2019, OMH Malaysia was established to bring smart logistics to Malaysia and Southeast Asia.Job SummaryAs a Senior Project Engineer at Oriental Material Handling, you will play a crucial role in...

At Prudential Hong Kong Limited, we are committed to delivering exceptional service to our customers. As a key member of our team, you will play a vital role in ensuring that our customers receive the highest level of satisfaction.The Complaints Management Team is responsible for handling complaints and enquiries involving complex legal, reputational and/or...

**Key requirements**: - Required work-ex: 3-5 years’ experience in strategy, business analysis, industry research, management consulting or business performance in the BCM sector - Qualification: Graduate or postgraduate qualification, preferably in Finance - Possesses strong domain understanding including fair perspective on major sector trends. - Should...

Manager, Customer Advocacy (Complaint Management) **If you are looking to excel and make a difference, take a closer look at us...** As a Customer Advocacy manager, your key responsibility is to manage complaints received from all channels within the bank and the position requires you to ensure the complaints are attended to, handled and resolved in...

Job Description Summary Reporting to the Asia Pacific Regional Complaints Centre (APRCC), Team Lead. This position is responsible for managing the activities and procedures associated with complaints in the Asia Pacific region. He/she is accountable for setting own work direction and completing work tasks which include the following - effective and timely...

Description **Primary Objective**: Provide support to the Head, Group Integrity & Governance and the Division/FG as a whole in overseeing and executing operational and technical functions.Provide alternate support to the other Departments/FAs (Detection & Verification, Integrity Strengthening and Governance) within the Division/FG. **Key...

Working Hour - Regular Hours - Monday - Friday- Business Area - Legal, Secretariat & Governance- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: Provide support to the Head, Group Integrity & Governance and the Division/FG as a whole in overseeing and executing operational and technical functions. Provide alternate support to the...

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for...

Responsibilities: - Manage escalation case from first level customer service team - Ability to identity the root cause and propose suitable solutions to achieve customer satisfaction. - Resolve the complaint/dispute with the customer amicably - To ensure that the service provided is consistent and meets both external and internal requirements, adhering to...

Are you passionate about delivering exceptional service to our customers? Do you have excellent communication and problem-solving skills?As Assistant Manager in our Complaints Management Team, you will play a key role in ensuring that our customers receive the highest level of satisfaction.Key Responsibilities:Handling complaints and enquiries thoroughly and...

BCM Governance Initiative Support - Functional Assessment - Pre-assessment planning and coordination with Business Units BCM Managers. - Define the assessment scope and communicate program objectives and preassessment checklists. Senior Manager Group BCM Governance & Systems Support - Gather relevant documentation and procedures to ensure comprehensive...

Assistant/Deputy Manager - Business Continuity Management (BCM) Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their...

Reporting to the Asia Pacific Regional Complaints Centre (APRCC), Team Lead. This position is responsible for managing the activities and procedures associated with complaints in the Asia Pacific region. He/she is accountable for setting own work direction and completing work tasks which include the following - effective and timely processing of customer...

About the PositionWe are looking for an experienced Disaster Recovery and Business Continuity Manager to join our team at PPB Group Berhad. As a key member of the team, you will support the Group Chief Risk Officer (GCRO) in planning, executing, and continuously improving the organization's Business Continuity Management (BCM) Framework.This role...

About the RoleAs a key member of the PPB Group Berhad team, you will play a critical part in supporting the Group Chief Risk Officer (GCRO) in planning, executing, and continuously improving the organization's Business Continuity Management (BCM) Framework. This role is vital to ensuring the resilience of the organization by helping to develop and...

Prometric Ireland Limited is committed to providing exceptional customer service to our candidates. We are seeking a highly skilled Complaint Resolution Specialist to join our team.Job OverviewThe successful candidate will be responsible for managing candidate complaints and escalations in the North American region, working closely with internal teams and...

Responsibilities: - Manage escalation case from first level customer service team - Ability to identity the root cause and propose suitable solutions to achieve customer satisfaction. - Resolve the complaint/dispute with the customer amicably - To ensure that the service provided is consistent and meets both external and internal requirements, adhering to...

The role plays a critical part in supporting the Group Chief Risk Officer (GCRO) in the planning, execution, and continuous improvement of the Group’s Business Continuity Management (BCM) Framework. This role is vital to ensuring the resilience of the organization by helping to develop and maintain business continuity plans, facilitate risk assessments,...

Req ID: 6283- Job Description: - To ensure that Contact Centre system (telephony, back-end system, and other related systems) is properly managed and maintained in order to achieve high productivity, efficiency and effectiveness of Contact Centre as the key contact point for the bank’s customers. To ensure that the Business Continuity Plan (BCP) is...

At the PPB Group Berhad, we are committed to maintaining a resilient organization that can withstand disruptions and ensure business continuity. As a Business Continuity Management Strategist, you will play a critical role in supporting the Group Chief Risk Officer (GCRO) in planning, executing, and continuously improving our Business Continuity Management...