Operation Team Support Executive

6 months ago


Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

**Requirements**
- Can start immediately.
- Education**:SPM & Diploma Holder**:

- Preferably with **call handling experience.**:

- Language spoken**:Fluent in Bahasa Malaysia & English, additional language is an advantage.**:

- Other Skills**:Basic computer knowledge & typing., Telephone Etiquette., Problem-Solving Skills**

**Responsibility**
- Handle incoming cases and inquiries promptly and efficiently.
- Ensure timely resolution and escalation of complex issues as needed.
- Track and monitor sales work order status.
- Maintain accurate records and ensure data integrity.
- Offer support and guidance to internal sales team members.
- Assist in resolving customer issues and providing product/service-related information.
- Maintain comprehensive knowledge of products, systems, processes, and policies.
- Analyze team performance metrics to identify areas for improvement.
- Develop and implement action plans to enhance team performance and quality.
- Collaborate closely with call center team leaders.
- Generate and analyze performance reports on a daily, weekly, and monthly basis.
- Present insights and recommendations to management for agent performance.

**Benefits**
- RM2,800-RM3,000 (Basic+Allowances+KPI)
- Medical & Dental
- Annual leave 16 days per annum*
- EPF, SOCSO and EIS
- Working hour: 9:30 am - 6.30 pm
- Monday - Friday
- Off day: Weekend & Public Holiday
- Office within walking distance form Ampang Park LRT station.

**Additional Benefits**

Annual Leave,Medical and Hospitalisation Leave,EPF / SOCSO / PCB,Medical Insurance,Training Provided,Allowance Provided,5 Working Days

**Job Types**: Full-time, Permanent

Pay: RM2,800.00 - RM3,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Attendance bonus
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Language**:

- English (preferred)


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