Data Analyst, Call Center

**Operations Command Center Analyst** You are naturally detail-oriented, innovative and pragmatic. Leverage data while overseeing operational and technical escalations, driving the team towards a resolution while mitigating future risks. Your broad responsibilities will include working with client service managers or executives to gather additional...

1+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma - Engaged in physical data center activities. This includes all tasks associated with rack deployment, rack cabling, hardware breakfix, software troubleshooting, and rack decommissioning. Key job...

**Requirements** - High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated. - Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus. - Proven experience as call center manager or similar position. - Experience in customer service is required. - Knowledge of performance evaluation and customer...

**Job Scope**: - Lead a team of analysts and mentor them to enhance their analytical capabilities and drive data-driven innovation throughout the organization. - Create best-practice reports based on data mining, analysis, and visualization - Work with business stakeholders to analyze business and team performance, derive business insights and identify...

Diploma or Bachelor’s degree or higher in a relevant engineering discipline - 3+ years of experience in a management position with 5 or more direct reports - 3+ years of experience with root cause analysis and troubleshooting/problem solving - 5+ years of relevant work experience in a data center or other critical environment with extensive knowledge in...

Our Global Operations Command Center function needs an Operations Command Center Analyst to join our growing team in Kuala Lumpur, Malaysia. We are looking for a professional with a mix of experience in both information technologies and business administration. **Duties and Responsibilities**: - Serve as a liaison and strategic change agent for the...

Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value innovation, collaboration, and a customer-centric approach in all aspects of our business. As we continue to grow, we are seeking a talented Real-Time Analyst to join our Workforce Management...

**Responsibilities**: - Attend to and answer inquiries from customers by clarifying desired information researching locating, and providing the desired information. - Resolve problems and complaints by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems. - Provide customers...

You remove customer constraints for IT Infrastructure capacity hosted in AWS Data Centers, engage in physical data center activities. This includes all tasks associated with rack deployment, rack cabling, hardware breakfix, software troubleshooting, and rack decommissioning. These activities include the following: Strong work ethics and works well in a team...

About Prometric Prometric's corporate headquarters is in Baltimore, Maryland, but our reach is truly global. We operate corporate offices in 15 countries and test centers in more than 150, giving our company a truly diverse global reach. The resources we put in place around the world allow us to provide unmatched support to the clients whose exams we deliver...

Call center supervisor is required to lead a team of telephone interviewers to ensure the project requirements and timeline are met. **Requirements**: - Preferably 2 years working experience in call center - Possess minimum diploma or higher - Possess own transport - Ambitious and able to work in a team - Familiar with Microsoft Office, Microsoft Excel...

**What will your day to day look like?** Provide backend support to ensure the provision of end-to-end incident management, service requests and access management within agreed service levels. Responsibility for the end-to-end ownership for Service Request and Incident as part of team delivery, including the support for Huntsman IT service in Warehouses,...

High school or equivalent diploma - 1+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - Can lift and rack equipment up to 40 pounds Key job responsibilities You remove customer constraints for IT Infrastructure capacity hosted in AWS Data Centers, engage in physical data center activities. This...

Process all facility repair work request that come through the call center. - Answer service requests and track, monitor and report on the status of all maintenance, repair work generated. - Input and maintain data in the computerized maintenance management system. - Update and input daily task sheets received from contractors. - Contact suppliers for...

**Requirements** - Good communication in Malay & English - Mandarin speaker are welcome - Excellent telephone etiquette (professional, confident and patient) **Additional advantage**: - PCEIA [Pre Contract Examination for Insurance Agents] - PCIL [Pre Contract Examination for Life Insurance Agents and Investment-Linked Life Insurance...

Location: Berjaya Times Square, Kuala Lumpur Shift: 9 hours shift between 8 am to 12 am We are currently seeking a highly motivated and enthusiastic Inbound Call Center Agent who can fluently speak both Malay and English to join our team. As an Inbound Call Center Agent, you will be responsible for answering incoming calls from customers and providing...

**Job Number** 24104227 **Job Category** Reservations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Oversees daily call center operations to ensure that guests...

**Requirements** - **Must have** at least 2 years’ experience in **Contact Centre**: - Previous auditing experience an added advantage - **Mandarin Speaker** are welcome - Above average skill handling MS office - Minimum **Diploma** holder - Quality call auditing with the implementation of corrective action programs - Product or industry-specific...

**Requirements** - Good communication in Malay & English - Mandarin speaker are welcome - Excellent telephone etiquette (professional, confident and patient) **Additional advantage**: - PCEIA [Pre Contract Examination for Insurance Agents] - PCIL [Pre Contract Examination for Life Insurance Agents and Investment-Linked Life Insurance...

**Req ID**: 277378 We are currently seeking a Application/Production Support Analyst to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **Job Scope** **Roles/Responsibilities** - Responsible to provide BAU support for Corporate Credit Processing systems such as REACH, Morning Excess, Default & Recovery, Global CIF,...