Manager -customer Service
5 days ago
**Role**:Manager -Customer Service
**Timings**:Flexible (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Communication Customer Relations Customer Service Customer Management BPO Voice Process Customer oriented BPO Skills BPO Call center good communication skills International BPO BPO/ITES
- **Customer Service Executive**
Qualification: Completed with SPM, UEC, ICGSE certificate
Language: Bahasa Melayu, English
- Job Description:
- Proficiency in English Communication(Speak, Read, Write)
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products - Proficiency in English Communication( Speak, Read, Write- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
Training Period : 1 month
Basic Salary (RM)
**Bahasa Melayu+English**: 1,900.00
**English speaker**: 2,100
Key Performance Indicator (KPI)
- 400
Night Shift Allowance
- 300
Overtime
- If require
Working days
- 6
Shuttle service provided
- Yes
Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25
Working Shift - 24 Hours
(Compulsory working on Public Holidays and Weekends)
Interview mode
- Walk in
-
Customer Service Team Leader
3 weeks ago
Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...
-
Customer Service Team Leader
2 weeks ago
Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. - Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...
-
Customer Service Officer
2 weeks ago
Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time**Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...
-
Customer Service Executive
7 days ago
Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time**Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...
-
Customer Service Consultant
2 weeks ago
Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time**_Responsibility_** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback with internal departments to improve the customer experience. - Actively respond to the feedback received from social media. - Work with internal teams to ensure the pre & post service for all products are in...
-
Customer Service Executive
2 weeks ago
Johor Bahru, Johor, Malaysia Elite Advance Service Sdn Bhd Full timeRoles & Responsibilities: Deliver fair outcome to our customers and ensure the quality of service in place. Actively share customer feedback to internal departments to improve the customer experience. Actively respond to the feedback received from the social medias. Work with internal teams to ensure the pre & post service for all products are in...
-
Customer Service Officer
2 weeks ago
Johor Bahru, Johor, Malaysia Elite Advance Service Sdn Bhd Full timeRoles & Responsibilities: Deliver fair outcome to our customers and ensure the quality of service in place. Actively share customer feedback to internal departments to improve the customer experience. Actively respond to the feedback received from the social medias. Work with internal teams to ensure the pre & post service for all products are in...
-
Customer Service Team Leader
2 weeks ago
Johor Bahru, Johor, Malaysia Elite Advance Service Sdn Bhd Full timeResponsibilities: Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and...
-
Customer Service Consultant
2 weeks ago
Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time**Requirements**: - With 1+ years of hands-on experience in the fintech or blockchain industry. - Ability to articulate issues or problems to internal departments. - Knowledge of blockchain would be an advantage. - The ability to communicate in Mandarin would be an advantage. - Good and positive attitude with a keen interest in learning. Responsibility -...
-
Customer Service Consultant
2 weeks ago
Johor Bahru, Johor, Malaysia ELITE ADVANCE SERVICE SDN BHD Full timeRequirements: With 1+ years of handson experience in the fintech or blockchain industry. Ability to articulate issues or problems to internal departments. Knowledge of blockchain would be an advantage. The ability to communicate in Mandarin would be an advantage. Good and positive attitude with a keen interest in learning.Responsibility Deliver fair outcome...
-
Customer Service Trainer
3 weeks ago
Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time**Roles & Responsibilities: ** - Responsible for welcoming trainees and completing icebreaking sessions - Responsible for on-site and online trainings of company products and soft skills for new hires as required - Responsible for providing existing employees cross trainings as required - Create training plan, training materials and assessments -...
-
Customer Service
3 weeks ago
Johor Bahru, Malaysia Nanmar Motor Service Sdn Bhd Full timeAs a Telephone Operator, you will be based in Nanmar Call Center, Johor Bahru (Johor Jaya) and will act as a liaison, provide services information and resolve any emerging problems that our customer. - Handling all inbound calls and other online platform pertaining to assist raising issue related to the company's services. - Exceeding company expectation in...
-
Customer Service Officer
1 week ago
Johor Bahru, Malaysia HAWK TYRE SERVICE SDN BHD Full time**Job Responsibilities Authorities: - ** - Handle product & service sales enquiry - Handle customer feedback/complaints & ensure prompt response to customer. - To maintain good relationship with customers and vendors - Ensure diligent follow up and fulfill promises made to customers - Generating invoice and cash bill & updating account system. - Documents...
-
Customer Service Manager
2 weeks ago
Johor Bahru, Johor, Malaysia Randstad Malaysia Full timeabout the companyYour future employer is a Data Centre Service Provider. Since Malaysia is now the most attractive data center investment market in APAC region, the team is expanding extensively and looking for the right talents who can add value to the company's businesses as well as the data centre industry.about the jobManage customer relationships to...
-
Customer Service Manager
2 weeks ago
Johor Bahru, Johor, Malaysia Randstad Malaysia Full timeabout the companyYour future employer is a Data Centre Service Provider. Since Malaysia is now the most attractive data center investment market in APAC region, the team is expanding extensively and looking for the right talents who can add value to the company's businesses as well as the data centre industry.about the jobManage customer relationships to...
-
Manager -customer Service
2 weeks ago
Johor Bahru, Johor, Malaysia Gratitude Inc. Full timeRole:Manager -Customer ServiceTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Communication Customer Relations Customer Service Customer Management BPO Voice Process Customer oriented BPO Skills BPO Call center good communication skills International BPO BPO/ITES-...
-
Customer Service Assistant Manager
3 weeks ago
Johor Bahru, Malaysia SMJ Teratai Sdn Bhd Full timeArrange roster schedule for customer service department. - Providing assistance and advice to customers regarding Company’s products or services. - Keeping accurate records of discussions or correspondence with customers. - Resolves products or services problems by clarifying the customers’ complaint, determining the cause of the problem, selecting and...
-
Customer Service Assistant Manager
2 weeks ago
Johor Bahru, Johor, Malaysia SMJ Teratai Sdn Bhd Full timeArrange roster schedule for customer service department. Providing assistance and advice to customers regarding Company's products or services. Keeping accurate records of discussions or correspondence with customers. Resolves products or services problems by clarifying the customers' complaint, determining the cause of the problem, selecting and explaining...
-
Assistant/manager - Customer Service
2 weeks ago
Johor Bahru, Malaysia Kerry Logistics (M) Sdn Bhd Full time_**Job Highlights**_ - Friendly Working Environment - Attractive Package - Better Career Advancement - **Job Description**_ - Coordinate closely with supplier on the delivery status and update customer accordingly - Timely and error free processing of customer order and follow up closely with customers on their purchase orders, delivery status, stocks status...
-
Customer Service
2 weeks ago
Johor Bahru, Malaysia Neo Frontier Sdn Bhd Full time**Job Position: Customer Service Officer (Fresh Graduate welcomed)** **Company Background: Airbnb Property Management** **Salary Range: Basic MYR1,900 - MYR3,500** **Location: Country Darden Danga Bay, Johor Bahru** **Benefit: EPF, Socso** MAIN DUTIES / RESPONSIBILITIES - Interacting with walk-in customers and providing assistance. - Delivering customer...