Technical Support Assistant

**Job Description**: - To understand overall technical support ticketing process and procedure. - Complete technical tasks and assignment according to ticketing system. - Track ticket status and make sure no missing SLA (service level agreement) complaints. - To prepare daily and detailed technical support reports to customers. - Updating daily and weekly...

**Responsibilities**: - Diagnosing and resolving technical issues reported by customers or end-users. - Providing customer support and assistance through various communication channels. - Documenting and tracking reported issues, troubleshooting steps, and solutions. - Acquiring in-depth product knowledge and staying updated on new features and updates. -...

**Roles & Responsibilities** - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. -...

**Roles & Responsibilities** - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. -...

**JOB SUMMARY** Responsible for providing end user technical support. **DUTIES AND RESPONSIBILITIES** - Troubleshoot and resolve basic hardware and software issues. - Assist with password resets, account creations, and access management. - Document and track incidents, requests, and resolutions in a ticketing system. - Escalate complex issues to Escalation...

As a Technical Support Intern, you will assist our IT team in providing exceptional customer service and resolving technical issues. You will have the opportunity to gain practical experience in troubleshooting software and hardware problems, responding to both internal & external inquiries, and documenting support tickets. **Key Responsibilities**: -...

As a Technical Assistant to provides support and assistance in our organization. **Responsibilities**: - To assist in coordinating technical projects within the organization. - To prepare and maintain reports related to technical data. - To Ensure proper organization and accessibility of technical documents. - To troubleshoot all technical issues. - Able...

**GENERAL DESCRIPTION**: To provide support to operations and sales team in daily task such as data maintenance, reporting & any issue related to system. To be involved in any BCD project setup. **JOB DESCRIPTION**: - To update & maintain data in database. - Troubleshoot and resolve system issue. - Perform technical administration and support. - Work...

**Position Objective**: The objective of the Technical Support Executive position at Nexus Fintrade Limited is to provide exemplary technical assistance and support to both our clients and internal teams, ensuring the seamless operation of our proprietary software and platforms. As a member of our dynamic team, your goal is to deliver prompt and proficient...

**Responsibilities**: - Diagnosing and resolving technical issues reported by customers or end-users. - Providing customer support and assistance through various communication channels. - Documenting and tracking reported issues, troubleshooting steps, and solutions. - Acquiring in-depth product knowledge and staying updated on new features and updates. -...

3-5 years of technical support experience is a plus. Working knowledge of HTML, CSS, Bootstrap and broad website concepts. Ability to multi-task and perform in a fast-paced environment. Experience with technical troubleshooting. Familiar with customer ticketing systems. Proficient with Microsoft Office apps. Previous Cell phone network experience is a...

**Job Summary**: As an IT Technical Support, you are responsible to provide technical support on computer hardware, and etc. within the stipulated Service Level Agreement (SLA). You are also responsible to provide support on Telephone System and mobile devices. **Responsibilities**: - Respond to and resolve request/issues assigned through the ticketing...

**_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Resolve incoming internal or external businesses and end user's problems via telephone and e-support. -...

**Description**: establishing a solid foundation for our service team, particularly in the areas of product refurbishment and cannibalization. This role also involves serving as the go-to technical resource for our customer service team, aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless and speedy...

establishing a solid foundation for our service team, particularly in the areas of product refurbishment and cannibalization. This role also involves serving as the go-to technical resource for our customer service team, aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless and speedy resolution. This...

**JOB RESPONSIBILITIES** - Lead the development and expansion of Phenolic Tackifier Resin business. - Support GM, Technical Sales & Support in export markets and other specialty resins. - Provide technical support and recommendations to customers; troubleshoot complaints. - Conduct trials for new/improved product launches and maintain knowledge of customer...

Technical Sales Support Specialist Provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues.Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist IIProvides documentation on product specifications and usage to...

**Position : TECHNICAL SUPPORT Immediate Hiring** **Responsibilities**: - Ensure that the developed modules/deliverables meet expectation, quality standards and within schedule - Effectively documenting issues and providing regular status and progress towards project milestones **Job Requirements**: - Details knowledge and experience in coordinating with...

Responsibilities - You are required to be the point of escalation for Support Tier 1 - You have to responsible assist customers in finding existing and missing content - You have to coordinate troubleshoot software issues using remote assistance software - You have to coordinate troubleshoot hardware and satellite issues over the phone - You have to Create...

The Technical Assistant is responsible to prepare Knowledge Based articles and SOPs & other supporting documents to communicate complex and technical information more easily He/She able to develop, gather and disseminate technical information through organizational communication channels using readily available infrastructure tools and devices. Experience...