Independent Process Quality Assurance Digital

Quality Assurance Manager **If you are looking to excel and make a difference, take a closer look at us...** The Quality Assurance Manager who will be reporting to the Head of Process & Governance, under the Group Technology Division, is responsible to conduct independent assessment in the identified IT process area and recommend solutions with a goal to...

**Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...

**Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...

**Principal Function** As a Quality Assurance (QA) and Regulatory Affairs (RA) Executive, you will play a key role in ensuring compliance with relevant regulatory requirements and maintaining the highest standards of quality across our organization. You will collaborate closely with cross-functional teams to implement and maintain quality management systems...

**Principal Function** As a Quality Assurance (QA) and Regulatory Affairs (RA) Executive, you will play a key role in ensuring compliance with relevant regulatory requirements and maintaining the highest standards of quality across our organization. You will collaborate closely with cross-functional teams to implement and maintain quality management systems...

**Requirements** - Proven experience in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice channels - Strong understanding of call center operations, customer service best practices, and multi-channel support dynamics. - University education or diploma, preferably in a related...

Job Description: The Operations Quality Assurance (QA) hub is the essential function team to perform continuous monitoring and testing on existing controls to meet increasing demand on mitigating control residual risk and self-assessment from regulators. As a line function, the role has continued to evolve to fit the demand from both Operation management and...

**Job Scope** We are seeking a detail-oriented quality assurance specialist to be in charge developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. This role will work closely with various departments to perform and validate test cases based on...

**This is Worldline** We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world,...

Define quality assurance framework - Ability to navigate or setup necessary system and processes to enable efficient quality checks - Ability to engage operations (CC & LA) to obtain call recordings and/or messages for quality monitoring - Ability to identify areas of improvement and recommend improvement actions based on call quality scorecards - Develop...

**Position: Quality Assurance Analyst (Vietnamese)** **Tenure: 1 year contract (Renewable basis/ Converted to permanent)** **Location: Kuala Lumpur** **Working hour: Rotational Shift basis** **Salary: RM 5000 - RM 6000** - Performs quality inspection, documents findings by following required audit process and procedures to a team of agents focusing on...

The Core Job: - Conduct regular inspections and sampling of processes and document inspection results. - Compile the inspection results and identify any deviations or non-conformances. - Participate in brainstorming sessions to develop corrective actions and preventive measures to address identified gaps. - Ensure and keep track of the implementation of...

**Responsibilities**: - Review and assess diverse media content for quality and adherence to guidelines. - Identify and document issues in video, audio, and graphics, ensuring compliance with standards. - Conduct systematic testing to detect and report bugs, glitches, and deviations from quality parameters. - Ensure media content complies with industry...

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. What will i be doing ? -...

**JOB DESCRIPTION** - Quality Assurance (QA) Tester3years and above of testing experience - Technical/Functional skills - Testing tools usage - HPQC / HPALM - Daily progression reports / dashboard - Able to read/write/understand XML file format will be advantage - Personal skills (Soft Competencies [Core/Leadership]) - Able to multi-task effectively and work...

**Responsibilities**: - Ensure compliance with quality assurance and quality control policies and procedures at the construction site. - Conduct regular inspections and audits to verify adherence to project specifications and standards. - Identify and resolve any quality issues, ensuring corrective actions are implemented. - Prepare and maintain QA/QC...

**JOB DESCRIPTION** This role is a combination of routine QA testing, project management, and advisory role for APAC QA and OCM community. The incumbent will be working closely with the regional/country Operations BAU teams, regional/country OCM teams, APAC QA hub sub-teams/local team members and other stakeholders to help facilitate QA business and various...

Job title: TQA Reporting to: Trainer Manager **Responsibilities**: - Design effective training programs. - Prepare training materials. - Conduct training and refreshers. - Support and mentor new employees. - Conduct evaluations to identify areas of improvement. - Monitor, analyze & train trainees’ performance and call out any unusual trends. - Identify...

Quality Assurance Analyst Duties - Work as QA Engineer in a distributed team with other QA Engineers. - Work with cross-functional teams. - Integrate with the QA standards and guidelines of the team. - Take part in daily meetings, groomings, retrospectives (agile) and up with the work of the team. - Identifying gaps/dependencies in the requirements in the...

Role Summary: Key responsibilities: - Conduct evaluation of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide contractive feedback to...