Client Solutions Specialist

6 days ago

Kuala Lumpur, Malaysia Rystad Energy Full time

**About Rystad Energy**

Headquartered in Oslo, Norway, and with offices across the globe, Rystad Energy is an independent research and market intelligence company, providing data, analytics, advisory and energy education services to clients exposed to the energy industry across the globe.

Rystad Energy is a rapidly growing company providing next generation energy-focused analytical tools, advisory and education. Rystad Energy combines a high-performance culture with a deeply collaborative ethos, providing ample opportunities for growth, learning, contribution, and career advancement.

**The role**

Rystad Energy is looking for a dynamic and highly motivated Client Solutions Specialist to drive adoption of our data and analytics products by ensuring clients receive the training and resources needed to be successful.

Working closely with the product teams and end users, the Client Solutions Specialist will develop deep domain expertise Rystad Energy’s Clean Tech and Renewables & Power solution groups, and be conversant in building out workflow-focused use cases for clients.

The position is responsible for the end-to-end learning and training process, from developing training and learning material, to engaging clients and developing a deep understanding of our clients’ roles and workflows, and finally to delivering high-impact trainings and supporting clients on their queries.

The Client Solutions Specialist role will support our APAC-based clients subscribing to the aforementioned Low Carbon solutions and will work closely with clientele from within various segments of the energy system, including E&P, supply chain companies, clean tech companies, power and renewable developers, financial institutions, and governments. Working in a global team, the individual must be a self-starter, have strong communication skills, and be willing to collaborate across time-zones and travel. The role will be based in Kuala Lumpur, Malaysia or Jakarta, Indonesia and will report to the Head of Client Solutions - APAC (based in Sydney, Australia).

**Key Responsibilities**
- Conduct dynamic and impactful workflow-focused in-person or virtual training sessions for our valued clients to enhance their knowledge and understanding of our products and services.
- Develop engaging and innovative training and learning materials for our clients and the Learning Center, ensuring that the content is always up to date with the latest industry developments and tailored to our client’s specific interests.
- Measure and evaluate the effectiveness of our training programs to continuously improve our methods and enhance engagement among our clients.
- Build and cultivate a robust network of key users and stakeholders in the learning community to expand our reach and influence.
- Provide valuable product feedback to our product managers based on insights gained through client interactions and feedback.
- Ensure prompt and comprehensive responses to client queries, demonstrating a commitment to excellent customer service and satisfaction.
- Keep accurate and up-to-date engagement information in our CRM system to enable data-driven decision-making and better serve our clients' needs.

**Skills & Attributes for Success**
- Minimum Bachelor’s degree in Economics, Finance, or Engineering.
- 3-5 years of working experience preferred.
- Proven experience delivering engaging and effective training programs in a fast-paced, client-facing environment.
- Strong industry knowledge and a passion for keeping up with the latest trends and developments.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Strong analytical skills and attention to detail, with the ability to use data to inform decision-making.
- Working knowledge and interest in the Energy space.
- Advanced MS Office knowledge, with the ability to create compelling and visually appealing training materials using PowerPoint, Word, and Excel.
- Language requirements: fluent English, complemented by professional-level proficiency in Mandarin. Proficiency in Japanese will be advantageous.
- Certificate in Training and Assessment is an advantage.

Application deadline: 29 April 2024

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