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Help Desk/ Customer Service

4 weeks ago

Kuala Lumpur, Malaysia Flowfuel Sdn Bhd Full time

**CUSTOMER SERVICE**
MYR 2,000.00
CHERAS, KUALA LUMPUR

**Job Summary**:

- We are looking for a qualified Helpdesk Administrator to lead our Helpdesk Team. You will be responsible to manage & improve our Helpdesk Operation as well as the Helpdesk System to provide excellent customer service and resolve all technical issues.**Duties and Responsibilities**:

- To attend and respond to customer queries and to ensure that resolutions or related problems are handled in timely manner and in accordance to performance standards
- Ensure meeting service targets in achieving service, productivity and quality assurance level.
- To meet daily targets.
- Assist in creating ways for delivering excellent customer service or problems customers.

**Requirements**:

- Minimum qualification is Diploma and Degree with a credit in the English language.
- Excellent communication and interpersonal skills in English.
- Good PC and Internet skills.
- 6 days work week, able to work rotating shifts.
- Ability to work well in an team environment.
- Solid technical background combined with customer service experience
- Able to manage & improve helpdesk system
- Ability to establish IT Call Centre if necessary
- Problem-solving attitude with an ability to motivate your team
- Project proposal preparation, handling and presentation skills
- Experience in managing IT Knowledge Base is favourable
- Excellent written and verbal communications skills with people at all level
- Team management skills
- Self-motivated, dedicated, hardworking & resourceful
- Ability to work independently with minimum supervision
- Possess self-initiative and willing to work long hours when necessary
- Able to work under pressure within tight deadlines
- Willing to travel when required
- Knowledge in automotive business will be an added advantage
- **FLOWFUEL SDN. BHD (908986-W)**

No 6 JALAN BUKIT PERMAI UTAMA 3

TAMAN INDUSTRI BUKIT PERMAI

56100 KUALA LUMPUR

03-42950415

**Salary**: RM 2,000.00 to RM2,500 per month

**Salary**: Up to RM2,500.00 per month

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Bahasa (preferred)
- English (preferred)