Customer Care Assistant Manager

4 days ago


Perai, Malaysia Rentokil Initial Full time

**Rentokil Initial**:
Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.
We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology.
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

**Our family of businesses**:
Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries.
Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers.
In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services.
Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific
Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth.
We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields.
Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity.
We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.

**In this role you will be responsible for**:

- Support customer review for Small Account (SA) and Branch Large Account (LA) customers
- Managing existing portfolio / Up selling / and Client retention
- Conduct outbound call i.e., Renewal, Cycle call and attend to complaint calls
- Manage the branch whole Customer Care Executive team
- Coordinating with various internal department in ensuring proper execution and deliver outstanding customer service
- Ensure all required reports are managed on-time and prepared accurately
- Assist in credit control work including dispute visitation
- Support Customer Care Executive for Site Survey and Corporate Presentation when the need arises.
- Prepare Internal reports and attends management meeting from time to time.

**Requirements**:

- Degree or Diploma holder in any field
- Minimum 3 to 5 years of working experience in Customer Service and Supervisory Environment
- Excellent communication skills, people skills and efficiency in paperwork
- Proficient in Microsoft Office Applications (MS WORD, EXECEL and POWERPOINT)
- Possess own transportation

**Highly Desirable**:

- Excellent customer care, solutions & negotiation skills
- Ability to drive team to achieve & exceed targets
- Ability to think on your feet to coach team with customer focused solutions
- Versatility to build rapport with people at all levels
- Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia. Ability to converse in other local dialects will be an added advantage
- Commercially focused and is alert of the changes and updates in market movement

**Benefits**:
**Rewards and Benefits**:

- Attractive base salary and sales incentives
- Sustainable Car Allowance and Fuel Card
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Out-patient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirement benefits
- Staff Purchase Plans
- Mobile Phone and Smart work gadgets/ tools

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

**BW Branch**:
Rentokil Initial (M) Sdn Bhd.
Plot 23 (Building 1), Jalan Jelawat, 13700 Seberang Jaya, Pulau Pinang.



  • Perai, Malaysia Rentokil Initial Full time

    **Rentokil Initial**: Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in...


  • Perai, Malaysia Rentokil Initial Full time

    We are looking for a motivated, dynamic **Customer Care Executive (Indoor**)** to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory. To...

  • Customer Assistant

    6 months ago


    Perai, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. - Malaysia citizen only. **What you need to do?** - Provide professional services to customers - Ensure adequate stock levels - Achieve sales targets (sales target) - Being a cashier...


  • Perai, Malaysia KVC Industrial Supplies Sdn Bhd Full time

    **Responsibilities**: - Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. - Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents. - Assist sales order processing and follow up on delivery status of orders and track...


  • Perai, Malaysia KVC Industrial Supplies Sdn Bhd Full time

    **Responsibilities**: - Handle incoming calls and attend customer enquiries, ensure excellent and timely response to customers. - Provide internal sales support which including preparing quotation, confirmation order, delivery order, invoices and other relevant documents. - Assist sales order processing and follow up on delivery status of orders and track...

  • Customer Assistant

    7 months ago


    Perai, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Customer Assistant** Maintain a professional level of customer service in promoting the company's products: - Provide professional...

  • Customer Assistant

    4 days ago


    Perai, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: Maintain a professional level of customer service in promoting the company's products: - Provide professional services to customers - Ensure...


  • Perai, Malaysia Paradigm Precision Components Sdn Bhd Full time

    **Roles & Responsibilities**: - Act as customer's communication window for all routine - Prepare Reports - monthly report, WOM report, Incoming & Outgoing daily sales report, sales return report & OTD report. - Updates to customers on deliveries status & contact window - Assist in consignment billing - Orders log in - Update OOR (tracker) - RTV follow up. -...

  • Store Assistant

    3 days ago


    Perai, Malaysia Nastah Industries Sdn. Bhd. Full time

    We are a pioneer in Malaysia rubber glove industry with over 30 years manufacturing experience, and we specialized in the manufacture of unsupported rubber gloves (Natural Rubber, Nitrile and Neoprene) for general household and industrial use. **Our Mission** To bring safety to every humans' hands. **Our Vision** To become the preferred brand in hand...


  • Perai, Malaysia Megan Jewellery Sdn Bhd Full time

    Tanggungjawab - Mengenal pasti dan menilai keperluan pelanggan/ejen untuk mencapai kepuasan dan menyelesaikan aduan pelanggan/ejen melalui telefon, e-mel atau media sosial - Buat LIVE Facebook/Instagram dan menjawab sebarang pertanyaan/isu/masalah yang dibangkitkan oleh pelanggan atau ejen. - Mengekalkan hubungan dengan semua bakal pelanggan dan ejen sedia...


  • Perai, Malaysia CXL Executive Sdn Bhd Full time

    LOCATION: PERAI, PENANG INTAKE: IMMEDIATELY Working Hours: Mon - Sat : 10:00am - 8:00pm (M) / 11:30am - 9:30pm (A) Sun : 9:30am - 7:30pm Public Holiday - Closed - 5 days a week - 2 days off per week (rotational basis) - Entitled for OT - OT will be eligible if work beyond above mentioned working time Responsibilities: - To assist in the daily...


  • Perai, Malaysia Kemikon Sdn. Bhd Full time

    Responsibilities - Reporting & Assist to Sales Manager. - Operate as a lead point of contact for any and all matters specific to your assigned accounts. - Follow up on customers’ orders (status of delivery etc.) ensuring efficient communication between departments and on-time delivery. Work collaboratively with respective department, such as Planner to...

  • Store Assistant

    3 days ago


    Perai, Malaysia Nastah Industries Sdn. Bhd. Full time

    We are a pioneer in Malaysia rubber glove industry with over 30 years manufacturing experience, and we specialized in the manufacture of unsupported rubber gloves (Natural Rubber, Nitrile and Neoprene) for general household and industrial use. **Our Mission** To bring safety to every humans' hands. **Our Vision** To become the preferred brand in hand...

  • QA Manager

    3 days ago


    Perai, Malaysia Nastah Industries Sdn. Bhd. Full time

    We are a pioneer in Malaysia rubber glove industry with over 30 years manufacturing experience, and we specialized in the manufacture of unsupported rubber gloves (Natural Rubber, Nitrile and Neoprene) for general household and industrial use **Our Mission** To bring safety to every humans' hands. **Our Vision** To become the preferred brand in hand...


  • Perai, Malaysia Ixora Hotel, Penang Full time

    **SUMMARY OF JOB SCOPE** Provides in many interactions with guests and customers the first point of contact between Ixora Hotel and our guests /customers to present the most positive welcome and response. Supports the Front Desk, providing service to guests, for check in and check out, assisting guests with their needs, processing guest payments and acting...

  • Assistant Manager

    10 hours ago


    Perai, Malaysia COSMOPOLIS CONCEPTS SDN BHD Full time

    Assistant managers are in charge of managing food and beverage operations in the kitchen and customers experience Reporting to the Shop Manager We are well established Food and Beverage company with well reputed brand with expansions plan in line. Career development opportunities await for excellent team members Nationwide branches with more than 50 team...


  • Perai, Malaysia SILITECH TECHNOLOGY CORPORATION SDN BHD Full time

    **Job Requirements**: - Result oriented, aggressive and with good interpersonal skills. - Fresh graduate are encourage to apply, training will be provided. - Working experience in manufacturing environment especially in sales and marketing will be added advantage. - To serve existing customers and assist in developing new accounts. - Coordinate customer...


  • Perai, Malaysia Smartrend Recruitment & Consultancy Full time

    Job Responsibilities: 1. Search for business development opportunities; 2. ⁠RFI/RFP/RFQ processing; 3. ⁠Cost and quotation management; 4. ⁠Business contract development; 5. ⁠Customer relationship development; 6. ⁠ Sales strategy and annual sales target promotion; 7. ⁠Collection and analysis market intelligence 8. Assist in developing and...


  • Perai, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    _**VERY URGENT!**_ **Responsibilities**: 1. Search for business development opportunities; 2. ⁠RFI/RFP/RFQ processing; 3. ⁠Cost and quotation management; 4. ⁠Business contract development; 5. ⁠Customer relationship development; 6. ⁠ Sales strategy and annual sales target promotion; 7. ⁠Collection and analysis market intelligence 8. Assist in...


  • Perai, Malaysia KVC Industrial Supplies Sdn Bhd Full time

    **Key Responsibilities**: - Provide internal sales support which includes preparing Sales Quotation and follow-up to close order. - Assisting Salesperson in managing customer credit limit (TAD/Appeal) and customer collection - Provide administrative support to the sales team, including data entry, file maintenance, and document preparation. - Collaborate...